Inverness Cliffs

My fiancé and I were genuinely excited to move especially into this community, but this entire experience has completely shifted our perspective, and it’s unfortunate that we are now not looking forward to our stay here.

From day one, the unit was NOT properly prepared for move-in. There was a strong, unpleasant odor throughout the townhouse that multiple people including maintenance and vendors acknowledged. Despite this, management had continuously attempted to downplay or deny the issue... altogether.

Because of the condition of the unit, we were unable to fully occupy the space for several days(a total of 5). The carpet had to be repeatedly treated, and an ozone machine was placed in the home, requiring us to stay out of the unit for an extended period. We were also instructed not to place furniture on the carpet, making it unrealistic to live there comfortably. Yet somehow, this is still being labeled as “move-in ready.”

We requested to be credited for the days we were unable to stay in the unit, and even with all of these circumstances, no credit has been provided. Instead, the property manager attempted to justify the condition of the unit by stating the property is a “40+ year old complex.” The age of a property is not an excuse for a unit not being properly prepared for a NEW resident.

As a new resident, I should not have to continuously follow up, reiterate concerns, or advocate for BASIC STANDARDS to be met especially when a proper move-in inspection and preparation process should have prevented these issues entirely.

There has been a complete lack of accountability, no apology, and no sense of urgency. If this were a situation involving your own household or loved ones, I highly doubt the response would be the same.

I will say that the Assistant Manager, Ms. Finch, has been the only individual who has shown any level of professionalism. She has apologized for the inconvenience and expressed genuine empathy during the times my fiancé and I have spoken with her. Unfortunately, that level of care has not been reflected across the rest of the management team.

As someone who also works in the property management field, I understand that issues can arise, but how they are handled makes all the difference. Unfortunately, this has been handled with a level of disregard that reflects poorly on the management team.

If you are considering moving here, I STRONGLY suggest you stay away from this circus and thoroughly reconsider your options. Read More

Regrettably, my two-year experience at this apartment complex has been disappointing, particularly due to the subpar property management. Despite assurances that the units are thoroughly inspected before move-in, my apartment was in unsatisfactory condition. The management's responses to queries are marked by uncertainty, and communication is often unclear.
The ‘gated community' proved to be a false claim when my car was stolen, highlighting lax security measures. The gates, initially left... unlocked during the incident, were sporadically secured, and obtaining surveillance footage was impossible due to nonexistent cameras around the property.
Renewing the lease presented another issue as we never received the necessary paperwork or notifications. Consequently, we were automatically subjected to a market rate increase without prior notice. The resolution process for this matter was cumbersome, with only one helpful staff member.
In summary, I would caution anyone considering this complex; the property management is unreliable, and security measures are lacking. Communication and transparency need improvement. I hope this review aids in your decision-making process. Read More

Maintenance is awful, they close requests without addressing the issue. Pools filthy and not maintained, frequent lengthy pool closures. Broken appliances left outside in front of apartments. Internet reception spotty. Valet trash intermittent.

I've lived in 2 separate apartments here over the span of 4 years, 3 in 1 and 1 in another. I had no idea how lucky I was that my neighbor of 3 years was a quiet fellow. After moving into a larger apartment here I quickly learned how thin the walls and ceilings are. I can hear my next door neighbors talking through my living room wall, and my upstairs neighbors making all sorts of noise especially around night time. It's infuriating having no quiet place of your own, especially in an area as... beautiful as the facilities. I moved somewhere with trees and nature to try and get away from the noise, but there is no escaping loud neighbors.

Maybe you'll get lucky and have a quiet neighbor, personally I wouldn't risk it and am moving as soon as my lease is up. Read More

The management has been very difficult. They seem to not have any respect for anyone. But let’s talk about the issues of the apartment that haven’t been fixed since I’ve been living there. The AC unit doesn’t cool down the house and has black mold all over it and in it which is unsafe and harmful to be breathing in. The lights I complained about not working and need replacing as we were moving in never got replaced like they promised. Months went by so I took the initiative. Dust comes out of... the air ducts which also is unsafe and harmful. Not to mention dust consist of 80% skin and this place was built in the 80’s so no telling how many people have lived in this unit. YUCK. There is also squirrels that have made a nest in our ceiling and when I went in the attic space there are multiple holes from where they chewed them selves in. We also have wasp flying in from the fire place. The dishwasher isn’t attached so it moves all over the place. Our refrigerator has gone in and out and spoiled it our food multiple times. I have complained about these issues multiple times and nothing happens they just say the will fix it to shut you up. And if you’re looking for safety or privacy the gates doesn’t ever work. So just because you see a gate that you’re paying for doesn’t mean it works. The trash pick up? You mine as well take it to the dumpster yourself because they won’t do it. That pest control? Waste of money. They don’t do anything. Don’t get scammed. Read More