Luxe at Ocotillo

Maintenance Issue Resolved Promptly The apartment complex maintenance team responded quickly and professionally. They fixed the door handle and resolved the heater-related issues (not the AC). The repair was completed efficiently, and everything is now working properly. Overall, I am satisfied with the maintenance service and their timely response.

Great Customer Service Any time I submit a work order, it gets handled promptly and professionally. Staff at Luxe @ Ocotillo are amazing!

Lived here for 10 years I lived here for 10 years. I really don't have any complaints. I enjoyed my time here but it was time to move on and purchase a home. They treat you well and the maintenance staff keeps the area looking nice and are quick if you need and service.

Fix a light They fixed it well. It took a long time. Other tasks they have fixed right away.

Calling this place a “Luxury Apartment” is like saying Taco Bell is fine dining. Let start with the strengths of this place.

For the lack of Square feet of the apartment, there is a lot of usable space.
The location of the apartment is fantastic, freeway and shopping very close.

Now let’s talk about the areas of opportunity.

Price: The base price is exciting, until you hear about fees. $25 community fee per person(more to come on the “amenities”) $10 Amazon box, that no one uses,... fluctuating trash fee(the more people move out, the higher it is), $50 for a covered parking spot(no covered parking spot included). So I would say for a group of 2-3, I would add $150-$175 to your base rent to cover fees and utilities.

Pests/maintenance: if you like Scorpions, this place has you covered. All you have to do is move into building 13,14,15,16 or 17 and you can have scorpions. If you like other critters in your house as well, they got you! Now I’ve talked to different residents and some people are worse than others BUT, I was moved from building 15 due to an infestation of scorpions. Which they rented out less than 2 weeks of me moving out. Maintenance over the years has declined, they are passive aggressive to blame you and will do anything to not complete the job correctly.

Community: Crime is definitely on a rise in the apartment complex, you can expect PD on site weekly. Someone stole majority of the weights from the “gym” and the apartment did not replace it. When I asked the office about the cameras, I was told “I don’t think those actually work”. So the amenities you pay for I stated above really don’t go towards anything. You will start to notice the trends of PD and might even to get to know the officers.

Last but not least, the property manager! During my lovely stay in building 15, the manager failed to show any care or empathy due to the scorpion infestation. Stating “you chose to live in AZ”, “my kids get stung all the time, not that big of a deal”, “killing 6-10 scorpions a week is not that big of a deal”. Not until my roommate got stung in the back and rushed to the ER did she show any empathy. Now I will say her boss, is amazing! Once I got her boss involved, magically I got empathy and moved to another apartment.

To close this out, no this is not the worse place to live. But I hope you can make an educated decision on this place prior to renting. After 3 years of renting here, I wish I rented somewhere else. Thank you for your time :) Read More