2/7/22
Don't care about tenants
I have lived here since 2018. It used to be a great place but now i cant wait to leave. Their online portal has a problem with how it manages rent. Sometime in fall last year i was charged twice the rent and when i went to ask the front desk they said there is nothing they can do about it and the money would be counted as credit for the next month. I was lucky that i had enough funds in my checking account at that time or i would have been charged overdraft fees by both my bank and the... apartment complex.
Since i got here, i have always paid my rent on time and in full. This month for some reason the system didnt save when i paid my rent so it didnt go through. I didnt notice of course cuz i though i had paid it. When i looked at my bank statement and saw nothing was withdrawn i went to pay but was changed a fee worth 10% of my rent. I tried calling the office but no-one picked up. I then sent an email instead asking the fee to be waived, i only heard back from someone 2 days later after another failed attempt at calling and leaving a voice message for a call back. Since an extra 2 days had passed another fee was added on and they did not care to listen to the actual details.
Other than this, they have changed the way the do billing without notice to the tenants. I am a single person living in a 1 bed apt and even when i was away for months i would still be charged about $55 over my rent for water and trash fees. This makes it abundantly clear that i am not paying for my own water but for everyone elses.
I have had various maintenance issues with my apartment as well. It took them close to 2 years to fix a leaking ceiling! I had to live with the anxiety that my ceiling might cave in any time it rained. They just kept changing management and whenever i would ask theyd say they would need to reassess the situation. I was also left without a working AC twice in the hot months of summer for over 3 days each. They also randomly turn the water off with no prior notice and sometimes its off for hours. The laundry room always has broken machines that are not labeled. I have had to take home soaking wet clothes so many times that it feels like a gamble doing laundry,
Overall, these apartments only care about your money. Im not sure what the purpose of the office is, since they dont talk to tenants or care. Alas, im very disappointed and expected better . Would not recommend staying here if you have other options.
Review from Apartments.com
Property Manager at Somerpointe responded to this review
We’re sad to see you feel this way about our community and team Raven Snow. We take pride in providing the best living experience possible and offer different payment options to avoid any hiccups such as this. We would love the opportunity to... re-discuss your payment concerns and late fees that might’ve been incurred, so together we can produce a plan prevent this from ever happening again. We truly value you as a resident here, and we want to ensure your residency with us is the best possible. One of our team members will be reaching out to you soon so we can further discuss and answer any lingering questions you may have. We look forward to speaking to you, thank you.