The Lagoons

We have been at The Lagoons for about a month, and it has been a five-star experience. Diana and Lance in the Leasing Office were truly exceptional, going above and beyond from our initial tour through the application and move-in process. Erick from Maintenance has been equally fantastic—responsive, courteous, and always willing to help, including arranging a brand-new dishwasher for us.

We toured about 30 Bay Area properties before choosing The Lagoons, and we are very happy with our decision.... The beautifully landscaped, very well-maintained property has a wonderful lagoon-side location, free kayaks, and an excellent fitness center with beautiful water views. The highly walkable location is another plus, with Leo J. Ryan Park and the library less than a 10-minute walk away and the Bay Trail about 20 minutes away. Most of all, the exceptional Leasing and Maintenance teams make The Lagoons stand out. Highly recommended! Read More

I've been living in this apartment complex for a grueling 6 years, and I can say with absolute certainty that it has deteriorated into an absolute nightmare, largely due to the abysmal management. Here are just a few of the nightmarish experiences I've had to endure:

Appalling Maintenance: The maintenance situation is beyond belief. Management takes laziness to a whole new level, responding at a snail's pace to resident requests, and often outright ignoring them. When they do decide to act,... it's a half-hearted effort at best. Broken pipes, sewers, and leaks? Expect to live with them for weeks on end as if they're some twisted form of modern art.

Frozen Pool: The pool they boast about is more like a frigid, neglected pond. It's cold and unused for most of the year, thanks to their negligent management. I'd rather swim in an ice bath.

AirBnb Invasion: Half of this complex has been turned into an AirBnb circus. The temporary guests who occupy these units often misbehave, show zero respect for permanent residents, and treat the place like their personal dumping ground. The noise, the trash, and the constant stream of strangers are a never-ending nightmare.

Lack of Security: This place might as well have a sign saying, "Welcome, Thieves!" There are no security cameras to deter or catch criminals. It's practically an invitation for theft and vandalism.

Smoking Everywhere: Despite being labeled as a smoke-free area, people here smoke wherever they please, and management couldn't care less. The stench of cigarettes wafts through the hallways, making it unbearable for those of us who value clean air.

Lastly, the lagoon might look stunning, but I wouldn't recommend swimming in it. Most of the time, it ranks high on the list of bacteria levels, and public beaches nearby are consistently closed for swimming. So, enjoy the view from a distance, but don't even think about touching that water.

In short, this apartment complex has become an epitome of mismanagement and negligence. It's a place where residents are subjected to perpetual frustration and disappointment, all thanks to a management team that couldn't care less about the people who call this place home. Save yourself the misery and look elsewhere for a place to live. Read More

Unprofessional. After dealing with Lagoons management we did not just feel cheated and frustrated, but were actually cheated out of $610. By delaying responses to crucial information, changing conditions of agreement and not communicating they managed to push us away from the Lagoons Apartment complex and refused to return our deposit.

Been living at the Lagoons for a year now. The property is great as you're very close to the water and a short walk away from Leo J. Ryan park. Community feels safe as I've never had an issue with receiving packages. Had a few instances where random cars park or block your parking space but more of a minor nuisance when it happens. Clubhouse is nice with a reservation feature but it's kind of pointless since you never get confirmation so requests to reserve go straight to a black hole. The... biggest flaw of living at the Lagoons is nonexistent management team. Good luck reaching them via phone or email because it feels like a lottery system whether they pick up or respond. Maintenance requests are variable. I've had instances where the response was quick and others where I have to bug the team a week later because they still haven't followed up on requests. My stay at the Lagoons thus far has been decent but could be better if management team/office was more accessible. Read More