AVEN

Once a beautiful building with amazing amenities became a showcase of poor maintenance, unresolved infrastructure failures, and management indifference.
Building has major infrastructure issues. The building has suffered multiple riser floods. The unbearable plumbing noise due to unregulated water pressure coming from water riser every night for seven months, disrupting the quiet environment, preventing from sleep. I have dealt with non-stop high-pressure plumbing racket every night. Management... hired ACCO Engineering System Company, supposedly the original vendor, to fix the plumbing failing system, to replace the valves. During seven months of ACCO working the noise has been reduced, not gone but reduced. However, upon completion the replacement has failed completely because the noise is back at its original starting point. The maintenance ignores the problem and refuses to regulate water pressure to get rid of the noise. Another issue is that two elevators out of five out of service, so only three working elevators make it next to impossible waiting time in the high-rise building. It is very frustrating to live in newly built (2019) DT high rise with all the amenities you suppose to enjoy, and paying high end rent, which btw management did not reduce or gave any concessions! Building is managed by Cushman&Wakefield after the restructure of MacProperty.
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Elevators are always down and often wait 15 minutes for an elevator.

My car was stolen from the Aven apartment parking garage. Yep—completely gone.

I just want to live in peace and honestly have zero interest in wasting my time writing reviews—but this is my last straw:

The way management handled the situation was incredibly frustrating. They didn’t inform me after learning about the incident, nor did they address it after I found out on my own and came to them in shock. I had to gather bits and pieces of information from different staff just to piece the story... together myself. There was no urgency, no accountability, and no effort to communicate or assist—just vague and dismissive responses after I had to chase them down.

And this isn’t some one-off situation. The garage and building have been an easy bucket for theft and trespassers for over a year:

1. Car theft and break-ins: Many residents have had their vehicles broken into. My car was hit twice before it was finally stolen.

2. Security? What security? I once had 3 random guys follow me in the garage asking to be let into the building. I turned them away—only to find them roaming the halls minutes later. LOL

To be fair, most of the building staff are friendly—but that doesn’t make up for the lack of real security or action from management in a place marketed as “luxury living.” Incidents keep happening with cops showing up every other day.

I’m exhausted from losing property and constantly feeling unsafe in my own home.

Please take action, Aven.
Respectfully. Read More

Come live here, spend over $36.000 a year to experience the following…
- HOT WATER: No hot water for over two months, and the clock is still running. The issue hasn’t been solved yet. No reimbursement at all for this. $0. You read well. $0. But if you are late on your rent you’ll be fined with a minimum fee of $100.
- ODOR FROM PINE & CRANE: If your unit faces Margo St. alley, if you leave your window/s opened, your apartment will get filled of the smell coming out of the vents from the... restaurant beneath. Starting at 9am your unit will smell to burned oil, fried food, garlic, meat, onion and who knows what else. This is disgusting. You’ll get sick of it. You’ll be hostage of this forever !!! You cannot avoid it and get away from it.
- WATER PRESSURE: The shower has a very low pressure. You’ll spend more time showering as less water than normal will come out.
- SMOKE IN UNIT & FAKE FIRE ALARM: Range cooktop ventilation. If you love cooking immediately discard the option of living here. Don’t doubt it one second. The ductless ventilation system will not extract the air from your unit to outside, instead, it will filter the air with a poor basic cheap filtering system incorporated in the microwave and recycle it back into your kitchen again. As a consequence your unit will smell for days, even if you leave your fake balcony door opened while cooking. That’s not all, wait, there is more. The “filtered” air will be pushed towards the top cabinet with doors, where the smoke/odor will be as well stored there for days. The rule to cook at any unit of this property is to avoid cooking any type of meats, and avoid any oils or fats, and after you cook, leave all your cabinet doors open so the odor gets out, and leave the window open for one entire day. Then, enjoy all the bugs and insects that will get into your unit because of leaving the window opened. Hence, cook yourself some pasta and eat a salad if you don’t want to get deaf with the sounds of the in-unit smoke detectors. //// Also it has happened many times already, that the fire alarm of the building gets triggered after someone opens the door of their unit to vent it, because as I just explained, the ventilation system of the range is the worse and cheapest one in the market. As a consequence the emergency protocol gets triggered and immediately all elevators are disabled for over 1h. Imagine having this issue often. It’s a nightmare!!!!! Read More

The staff has been so nice and everything is clean. I feel safe here