The Emerson

I've lived here for two full years, so I feel entitled to give an honest review of this apartment. And I have to come down hard on one thing: the leasing office. It is the worst leasing office I've dealt with during my entire time in Los Angeles.
The leasing office staff will always tell you she's off today, and then you simply can't find her anywhere. Emails go almost entirely ignored, or get a reply only after a week or two. Even though the staff member is right there in the office, you can... never actually reach her. She'll say she'll handle your issue today, but in reality it takes several days before anything gets done. I'm truly fed up with it—and every resident at The Emerson feels exactly the same way.
When it comes to referral bonuses, she's perpetually vague. Sometimes she says you have to notify the leasing office before the prospective tenant's first visit; other times she says the new tenant has to fill out a form during their first tour. The official website has a designated spot to enter referral information, yet she'll tell you she can't see the information there—which is absolutely ridiculous. Over my time here I referred at least five people, but in the end I only received the referral bonus for one of them.
I will say that every other employee in this building is wonderful—whether it's the cleaning staff or the front desk, they all help you like friends. It's only the leasing office staff who are perpetually unresponsive.
On top of all this, there's constant construction going on right outside the building. It starts at seven or eight every morning, making it impossible to sleep in. The most outrageous part is that this construction has been going on for a full six months, wearing me down to the point of nervous exhaustion—and you never know when it's actually going to end. Yet despite all this, they keep relentlessly raising the rent. Combined with this terrible leasing office, this apartment has been completely ruined. I strongly advise anyone considering moving in not to. Read More

The staff make this place special. They treat you like family and address any issues in your unit like its their own unit.

Everything you need to host friends/family (pool, grills, billiards, TV in common areas). Everything feels new, clean, well-maintained. And blemishes disappear overnight.

Nestled on Bunker Hill, elevated and isolated from the grimier pockets of DTLA, with proximity to DTLA hallmark museums, concert halls. Strongly recommend for anyone who works downtown. Wish I didn't... have to leave. Read More

great gym, common areas, and walk to everything, including the new subway station opened this weekend! Have been here for 5 years and enjoy the lifestyle.

I am often approached in the lobby of the building by prospective residents as to what it's like to live in the Emerson. I usually ask them have you ever stayed in a five star hotel and if so you know what it's like to live in the Emerson. The staff has been chosen with such care that each of them make you feel part of a larger family. The building is inviting, there are areas for residents to come and meet have coffee, tea and just relax. The pool, the grounds, and all the amenities are top... rate.
Having been here since January I have a good feel of the building and the residents and it is very rare that you pass someone in the hallways and they don't greet you and know you by name. I love living here and I urge you to come by and see what a special place the Emerson is. And to their credit, the Emerson management has not forgotten our veterans, or our disabled citizens and those less fortunate and allowed a small number to live within the complex. A community is not a single color but a beautiful kaleidoscope and the Emerson has tried it's best to create a community within the walls of our building. Read More