3/13/26
Unexpected Fees and Poor Communication From Management
I would think twice before renting here.
Recently we discovered that we had been charged $15/month for “forced renters insurance” for the past 7 months ($105 total), even though we already had an active renters insurance policy the entire time. Our policy never lapsed.
Management explained that because we didn’t re-submit proof of insurance when we renewed our lease through their compliance portal, their system automatically enrolled us in a third-party liability program and added the monthly... charge. While that may technically follow their lease wording, we never received any notice or warning that there was an issue with our insurance or that we were being auto-enrolled and charged each month.
When we contacted the office and showed that our policy had been valid the entire time, they still refused to credit the charges and instead said it was handled by the third-party company they use.
Another frustrating issue is that tenants are also required to pay about $7.50 per month for Luxer One package lockers. In practice, delivery drivers rarely use the lockers and most packages are still left at our door, so residents are forced to pay for a service that often isn’t actually used.
The amount here was only $105, but it’s the principle. Being charged for something without any notice while already maintaining the required insurance was disappointing, and the refusal to work with us on it left a bad impression.
If you’re considering renting here, make sure you read every fee carefully and monitor your account closely because additional charges can be added if paperwork isn’t resubmitted exactly the way their system requires.
Review from Apartments.com