1/14/25
Bad management
Upon moving out we had a terrible experience with management. They gouged us with unrealistic cleaning fees after a final moveout inspection was conducted and a much lower fee was promised. Me and my roommate were sent to collections even though we had proof of our final payment. When I questioned management about this they could never provide me an answer on why they wrongfully sent us to collections and why they lost are payment. This wasn't even the first time payments were an issue with... management.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Preserve at Harbison responded to this review
We truly apologize for the inconvenience and distress you encountered. Our aim is always to provide a seamless moving out experience and it's deeply troubling that we weren't able to meet that standard. We take allegations of mismanagement seriously,... and we would like to look into where the final payment went unaccounted for and why cleaning fees exceeded the initially quoted price. Please connect with us directly so we can address this issue personally and make necessary amends, as your feedback is crucial in helping us improve our services moving forward.