Bigelow Commons

My neighboring unit had a fire and as a result sprinkler water leaked over into my unit. The maintenance staff came in and took pictures and left me to clean the water up myself. I put in a maintenance request to have them take care of it, and they stopped by and told me the "other units are worse and take priority." As far as I'm concerned, they should have hired additional help if they didn't have the resources. I sent in another maintenance request reminding them that I pay rent for my unit,... not the other units, so I need them to come take care of it. They basically just painted over the spot where the water came through and called it a day.

I've had other maintenance requests sit there for over a month without being addressed.

I was being charged a monthly fee for not having renters insurance, even though I did have renters insurance but their online verification system requires a different address format than our actual address. Because of concern that this may cause issues in the future if I ever had to file a claim, I refused to update the address format. It sounded sketchy. After fighting with them for months they were finally able to get my insurance verified. When questioned about refunding me for the months I maintained valid insurance but was getting charged, I was ignored. The issue with the verification platform is obviously much too profitable for them to address.

Other buildings have gone weeks without heat or AC due to their old HVAC systems. I know one building went without heat during the coldest week in the year.

The insides of the buildings are falling apart and in disrepair, meanwhile the outsides of the buildings are constantly being fixed so that the property has a perfectly manicured appearance to new renters. Laundry machines are old and constantly break. Same with the cardio machines in the gym. The elevator in my building was broken for an entire month. There is mold in the HVAC systems.

They frequently have construction crews come and work right outside your window early in the morning without any warning whatsoever.

Most recently, there has been a string of car break ins, in one case someone's car was even stolen. When asked if they have any plans to implement deterrence measures, such as hiring a security company short term to monitor the parking lots, I was ignored. Multiple residents have been demanding answers on this and we are all getting ignored. Read More

The community looks very beautiful and the buildings have a nice charm to them, but that’s about the only thing that is nice about living in Bigelow Commons.

Safety/security did not seem to be a priority for the complex. The exterior doors to the building that I lived in either had the locks jammed so you could not open them or the locks were broken and anyone could just come into the building. Packages were frequently stolen unless you were home at the time of delivery and immediately went on... the hunt for it. It didn’t matter if it got delivered to the mail area of a building or to the “secure” package room, they would often get taken. The package room was even broken into a few days before Christmas this past year. Maintenance was also an issue. Each ticket that I put in took at least a week to get attention, including when wasps were coming inside my apartment. The walls between the units are also incredibly thin. You can hear absolutely everything that your neighbors are doing, it’s almost as if you are in the same room. The apartment I had also had only one small air vent in it, so I needed a dehumidifier and 2 large fans to make the air livable in the summer.

The complex and the apartments are beautiful, but I do not recommend living there. Had I not moved in site unseen from out of state I would not have lived here. Read More

Great home, great community. staff. If there’s an issue, it’s my fault. I plan to be here foreva!!

~daniel z.

I wanted to mention how responsive maintenance is. Friendly, prompt and easy to work with.

We just moved in a week ago but so far so good! Maintenance and office staff are very responsive and have the tenants best interest at heart. Due to corona the pool is closed mon/tues and amenity times have shortened which kind of stinks but totally understandable in these unprecedented times. They are doing a great job and we are excited to continue living here in our cozy new home. Also the community is beautiful! And the pool is resort like. There is also an option to transfer your lease if... your job moves and also heat and AC is included which is a game changer. Thanks bigelow!! Read More