The Key at Yale and Towne

Very Responsive All the items that were necessary to move in were taken care of expeditiously.

I've lived in several apartment buildings, but The Key at Yale and Towne has to have the worst leasing and maintenance departments I've ever worked with.

The leasing office is extremely hard to get a hold of. Forget calling or emailing the leasing office, you'll rarely get a call back (unless you call multiple times) and an email response from them takes days. It's funny how attentive and responsive they are when you're looking to rent or sign a lease, but that all stops when you become a... tenant.

Maintenance takes insanely long to fix or replace anything, doesn't matter what the job is. I had to wait weeks to get my washer fixed meanwhile the washer had mold and was ruining my clothes. My newest issue with them is the dead battery on my door lock -- maintenance "replaced" the battery twice in the last two months, yet it's somehow dead AGAIN.

I assume the Community Manager will respond to this review looking to make for a "better experience". I've asked to speak to this person in the past, but was never able to get a hold of him -- seems like he's "too high up" to talk to tenants or people.

DONT. LIVE. HERE. Read More

Management at this building is HORRIBLE. They are great at getting you signed up for a lease but if you ever have issues they do not care.

My dishwasher did NOT WORK for 4 Months, and they kept ordering the wrong replacement.

My Toilet was not working properly for 5 Months, and I had to call the DEPARTMENT OF HEALTH in order to get managements attention on the issue.

My Washing machine left oil stains on some of my clothes and needed to be replaced, and management did nothing to help with... my destroyed clothes.

Take your money and go somewhere else. this place may be a little cheaper than apartments near by, but it is not worth it!!

On top of the issues with my apartment the elevators don't work for weeks or months at at a time and the amenities are not well kept at all.
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When I say terrible I mean TERRIBLE management staff. They were quick to contact me 0.5 seconds after they realized I was interested in seeing an apartment, they took my money, and then would not respond to my questions or concerns for days. When I finally got into contact with someone they told me they were "too busy". Clearly they are "too busy" to care for their tenants. I would rather give up my application fee and security deposit then deal with them for 13 months!!!!

My husband and I made the unfortunate decision to rent an apartment in the Key. Our issues began immediately. From parking issues to lost keys to hidden fees and costs to condescending staff, to broken gym equipment (literally has the bike ever worked??) to a broken and unsafe front door for the ENTIRETY of our lease - I could go on for hours. The incompetence of the people that work here is undeniable. Do yourself a favor and stay far far away. Also, if you want to see some of the problems... going on in this high end community, download the Finch Living app. A few weeks ago, water tested positive for lead. On Tuesday someone was murdered behind T’s Pizza. Oh and stay away from Brunch Box. Woof Read More