Arbor Pointe Apartments

I’m sharing my experience so prospective residents have a better understanding of what living here may be like.

One challenge I’ve experienced has been with maintenance. I reported that my dryer was not drying properly multiple times and was initially told it was being used incorrectly. After several visits, it was eventually discovered that the dryer had never been vented. Once the vent was installed, the issue was resolved.

During that repair, a section of my bathroom ceiling was cut open... with the understanding that it would be repaired and painted afterward, but the repair was never completed.

More recently, I reported a water leak coming through the ceiling in another bathroom. The issue has been inspected multiple times, but it has not yet been repaired, and I currently keep a bucket underneath to catch the water.

In addition, residents have been informed that non-renewals may be issued in situations involving late rent. While lease obligations are important, situations involving financial hardship can be difficult for families.

I encourage anyone considering living here to carefully review the lease terms and understand how maintenance requests and late payment situations may be handled. Read More

I typically don’t leave reviews but this experience has to be shared. Me and my now fiancé lived here for 3 years. 1st year no big complaints. 2nd year we started to get annoyed living here but decided to see if it would get better. Washer stopped working and instead of replacing it because you pay a lot in rent, their maintenance person rigged it so it doesn’t even shut off if you open it so it would just shake like crazy anytime you did laundry. There are stray cats that live in the... development and it’s annoying finding scratches and paw prints on your vehicle in the morning before you go to work. Dog poop everywhere, they send emails threatening to fine people but there’s never a less amount of dog poop? Should’ve not stayed the 3rd year. People started breaking into cars and stealing catalytic converters (including mine), when I made the office aware was told “people steal things everywhere ” and to call the police, ok? You have cameras throughout the complex why does it continue to happen here? The very last straw was the roaches, nobody should have to live with that. They sent exterminators time after time and I was told they were brought into the building by a box from another tenant. This went on for over 2 months, we had to completely empty our kitchen 3 times so someone could come spray. Luckily our lease was up shortly after. So happy to not live there anymore. We cleaned the entire apartment before leaving besides the oven and one dirty spot on the carpet in front of the front door and they charged us almost $400 like they’re not going to just replace those items for the next person. I was beyond frustrated. I know right sounds like a lot, it was and it was stressful. If you’re looking for a place look into getting a house, it’s not as expensive or difficult as it may seem and they have programs to help. Wish we did it from the beginning. Read More

My name is Kevin Stinson and I have lived in Arbor Pointe for the past 10years . I love it here for the following reasons .1. Cost of this apt is so inexpensive. The cost of of a similarl apt in northern NJ where I had lived would be double the price. 2 Security . I have always felt safe an secure here .I never has a security issue in 10 years. 3. The quality of the apt is outstanding., clean bright ,quiet and modern appliances. 4. Parking . I always get to park directly in front of my apt.at... all hours . 5.Great location to stores ,recreation spots , leisure activities and medical resources. 6 Easy access to major roads and highwaysand public transportation. 7. Great maintenance dept. who are quick and efficient, and do quality work 8. Great staff in the office and in management I. always find them polite and respectful. 9. The grounds are beautiful.. Trees , flowers and birds create a peaceful setting . 10 The neighbors are wonderful also. A nice diversity of friendly and caring people and I have made a lot of friends. In conclusion this is a wonderful place and I hope to be here for many years. and would recommend it to friends
Kevin Stinson -3106 Acacia St Read More

This community is convenient to shopping and highways. The two-bedroom unit I rent is spacious and comfortable.

That said, my unit, although freshly painted with minor upgrades, shows evidence of years of questionable care and innumerable poor repairs. The ceilings and walls are wavy like the ocean, previous water damage issues in wall and ceiling corners is evident as they painted over the bad tape and bubbled sheetrock. In two rooms the brown spots of water damage bleed through the fresh... paint.

The building is not standing true and has a significant 7 degree list, as a result the doors do not sit true and there are large air gaps on the seams of the doors.

The carpet was worn out on the day we moved in, although it had been professionally cleaned the carpet is not plush and shows the wear of years of use.

The newly installed counters in the kitchen were covered in smears and blotches of caulk and paint.

Almost all of the electrical outlets in the apartment are worn out, you plug a device in and the plugs fall out of the outlets.

The closets are large in the apartment. I rent a unit with a stackable washer and dryer, the unit is like new and works well. The kitchen has an abundance of cabinet storage, but lacks in counter space.

The party walls are paper thin, every night in the middle of the night I can hear my neighbors partying (or most often arguing or yelling at one another) all night and all day long on both sides.

There is insufficient parking for the total number of units in this complex. Expect to park your car two or three buildings down from where you live almost all the time.

There is only one dumpster area and it is at the far end of the complex, it's a long walk with a refuse bag unless you live in the building or two next to the dumpsters.

There are no sidewalks, if you want to walk anywhere in the community you have to do so either on grass on in the street.

The community is pet friendly and there are many residents with dogs and cats, myself included. The community provides dog waste bags free of charge in some of the grassy areas.

For convenience and floor space, these apartments are a good value, but I think the community is a little overpriced for the lack of convenience features like parking, waste receptacles, sidewalks, and the community "Amenities" like the fitness room appear closed indefinitely (and the availability of these features were a selling point when I agreed to rent here).
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If zero stars were possible, then that is precisely what I would be rating this apartment complex. For the past seven years, I have lived in multiple apartment complexes and this one takes the cake for being the least-livable with the least competent staff members.

Throughout the time I spent here, there were multiple issues.

1) You hear dogs barking constantly. People will abandon their dogs on their balcony without any supervision and they bark at the feral, stray cats that roam the... neighborhood. Additionally, it is a blessing if people even clean up after their pets.

2) I had a bird in my apartment and it took over 3 weeks for the maintenance team to figure out the issue that was allowing the bird to continually reenter my apartment. The laissez-faire attitude of not only the office staff, but of the maintenance staff, was extremely unacceptable. Something was only done when legal action was threatened.

3) The apartments themselves are disgusting. The carpets have never been replaced, the wood is rotting in the kitchen, and mold grows where maintenance has refused to re-caulk in the bathroom. A little love goes a long way, but these apartments are beyond the point of no return.

4) If you enjoy peace & quiet, then this apartment complex is not for you. You constantly hear your neighbors whether they are just having casual conversation or if they are watching TV.

5) The gym is pathetic. One of the machines was broken for over 8 months without any replacement even though everyone was told it was fixed in a timely manner.

I urge every possible future tenant to STAY AWAY. The frustration will never be worth the pennies you save living here. Run, don't walk, far far away from this apartment complex. Read More