The Shores at Lake Howell

I initially felt respected here, unlike other apartments, but that warmth has completely vanished. Communication issues with Nina, the property manager, are a major concern; she ignores messages on the LOFT app for weeks, only responding when I send a direct email. This lack of accountability creates tension, and I feel like I'm walking on eggshells despite always being respectful. Jessica was welcoming at first but is now distant and rarely speaks to me. The interactions feel purely... transactional.

My experience with Amaya has been inconsistent. After a misunderstanding where I apologized sincerely, she cut me off and has remained cold and unpredictable. It is difficult to get consistent service when her demeanor shifts so often. Today, everyone in the office acted distant except for Maria.

Maria, the leasing agent, is excellent. She is warm, bubbly, and always willing to help. Omar, the maintenance supervisor, is also outstanding; he is efficient, genuine, and fixes issues correctly the first time. They are the only reasons this place remains functional. Because of the drastic change in atmosphere from the management team, I am seriously questioning my lease renewal. I cannot recommend living here. The welcoming attitude shown at signing does not last, and the current environment leaves residents feeling undervalued. Read More

It’s like you’re on vacation, all day every day. Infinity pool, lake views, fire pits, a dock, and very friendly, attentive staff. Wish we had better security measures at the moment as the gates have been broken for weeks but otherwise, top notch!

The Shores is a community with a very safe and peaceful atmosphere; the staff does a great job maintaining the community to high standards, ensuring a tranquil living environment. Additionally, the facilities have a resort-like vibe, the location is excellent, and most of the local schools are rated "A." 100% recommended.

This has been a great complex living for my family and I. The kids think we live in a hotel. Lol. The staff mashed sure all concerns are met and taken care of. No issues with Maintenance. The techs are amazing mashes sure to keep communication. We love it here.

Excelente propiedad, tiene una ubicación magnífica, la atención del personal es sumamente atenta, la manager Nina es atenta amable, el personal de mantenimiento es muy profesional y eficiente el sr Omar y Enrique hacen que todo esté en funcionamiento, atienden cada llamada a la brevedad para que todos nos sintamos tranquilos en nuestros hogares.