The Upton Apartments

Unfortunately, my experience living in this community has been disappointing.

The community advertises several amenities, but some of them are either poorly maintained or simply unavailable. The tennis court entrance has been broken, the pool is often dirty and not maintained as well as it should be, and the billiard room has been closed even though it is advertised as one of the community amenities.

It’s frustrating to pay to live in a community based partly on the amenities being offered,... but then not be able to properly use them. These are not small temporary issues — some of them have been ongoing for a while.

The community has potential and the location is good, but management really needs to pay more attention to maintenance and make sure residents actually have access to the amenities they are paying for. Read More

Although our stay in the Upton apartments was pleasant at times, the move in and move out experience was just the opposite. We lived in the Upton apartments for 3 years. During that time, we moved in to two different apartments. Both were given to us extremely filthy with walls that were covered in stains, doors with paint peeling off them, closet doors that wouldn't close, toilets that were not working, and too many other things to list them all. We had maintenance orders for months and most... things were never even fixed, we ended up having to fix the majority of the issues such as the toilets ourselves. When we sent an invoice for our expenses, we were ignored.

Even with all that said, the Upton apartments still had the audacity to take money from our security deposit. As I told the Upton, it has nothing to do with the money, its about the principle. To be charged after being given the apartment as a pig stye and leaving it in far better condition than it was given to us is unacceptable.

Pros: Nice pool, excellent gym and sauna, parking, Jacklyn at the front office is awesome
Cons: Extremely filthy, constant marijuana odor, bowling alley never worked all 3 years, front gate is a nightmare and never works when guests call to come in Read More

Most unprofessional group of people I have ever dealt with IN MY LIFE! Rude. Pretentious. Disrespectful. The manager position is an endless revolving door; 3 in the 1.5 years I was there, when they change you have to rely on the new ones "willingness" to adhere to what the last communicated to you.
I was hung up on multiple times ; I witnessed the a manager and staff bad mouthing residents and their financial condition. New manager never seemed to know what's going on and lives on empty... promises. Not to mention the 10-15 calls you'll make before anyone even answers the phone.
PROPERTY: Volleyball court is a pit filled with cigarettes, glass and trash under a dirty sand while the net hangs broken. Playground :outdated sand filled with trash. The main pool is rarely taken care of and the last time I was there I personally had to fish out 17 FROGS from inside the pool. The dumpsters! They are always overfilled and trash ends up all over the road. At night, rats are everywhere in dumpster and cars drive over and carry the poopy diapers and food leftovers everywhere and the "cleaning crew" doesn't do anything for DAYS!
APARTMENT: seem nice when you tour, beware you'll find tons of issues that need repair, they'll promise repair before you move in, but they won't fullfill. I moved in with over 15 repairs needed, 5 months later I was still fighting to have even one addressed. Maintenance is always "busy" and take forever, yet you walk outside and they are all sitting in their gulf carts chatting or better yet, playing with little remote control cars!
The tipping point:
My AC leaked for 3 days, I called everyday, no 1 came for weeks. I sent photos begging for help as my son is HIGHLY allergic to mold; They ignored every attempt and 2 months later I had black contamination all over the walls and under baseboards. I had to threaten legal action and contact the Company's Manager in order to get attention in this matter. They argued and tried to get away with just a cleaning, but when the restoration came he confirmed my findings. Even though I showed ALL evidence to my allegations, they still ignored it until they couldn't anymore. At that point I was ready to file a suit to which they chose instead to release me from my lease. GOOD RIDDANCE!
Neighbors: trash everywhere constantly, the hallways/staircases never cleaned so the smell was unbearable. Dogs poop everywhere and no one cleans up after them. My son stepped on poop 2x on our hallway.
BEWARE!
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Upton Apartments are dishonest and have least respect for their residents. There is no one in the apartment to take care of maintenance requests. There are no security and no one to listen to complaints. This is one of the worst apartments to live. Beware. Keep away!!

Happy to live here.
Great customer service apartments beautiful. Amenities are amazing.
Want to be sure to add this review because I have the best experience here.
Karina showed me apartments and amenities nice service very polite person kudos for Her, thanks to that I made my decision to apply and here we are.
My son loves this place.
Missing the coffee that sometimes I can not find ( ask in the office already) only thing missing is that.
Keep the good job guys I recommend this place to live... safe environment gate community and great people at the office. Eduardo always help residents and in General maintenance request on time .
Once again thanks come and apply here no regrets ! Read More