7/20/26
Terrible Move-In Experience and Maintenance
More than three weeks after move-in, my family and I still cannot fully settle in due to unresolved maintenance issues that should have been fixed before the lease was signed. We found mold behind kitchen cabinets, damaged cabinets glued instead of replaced, spray paint left on the stove, a broken bathroom door, unfinished repairs marked "completed," damaged screens, a dryer with a burnt smell, cockroaches, and billing issues. The only repair done correctly was the A/C, completed by an outside... HVAC company after maintenance broke it, leaving us without A/C for over 7 days. Despite photos, emails, and a certified letter to corporate, issues remain unresolved. Poor workmanship, poor communication, and no accountability. Not worth the rent.
Review from Apartments.com
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Property Manager at 10X Naples responded to this review
Hi, there. We sincerely apologize for the inconveniences you're experiencing. We would like the opportunity to address your concerns at greater length, in an effort to improve your residency experience. Please contact our office at your earliest... convenience at (239) 254-7889, so we can schedule a time for you to speak with our Community Manager. We hope to hear from you soon.