Windermere at Lakes Edge Apartments

If you are looking for an apartment in the Windermere area, consider other communities before choosing Windermere at Lakes Edge. There are better options nearby.

We lived there twice: first in 2020, during the pandemic, when the community was well maintained, safe, and professionally managed; and again in 2023, after returning to the Windermere/Ocoee area because of that positive experience. At the time, it was still under the same management team.

Unfortunately, conditions changed... significantly after new management took over about a year and a half ago. Security became a serious concern, with repeated vehicle break-ins and smashed windows. Police reported that more than 30 cars were affected in one night. We saw no effective camera system, and the office was largely unresponsive.

Maintenance also declined. The team appeared severely understaffed, and basic issues often took days to address or were never resolved. We experienced a broken air conditioner, water leaks, malfunctioning appliances, and missing packages. Gym equipment was frequently broken and poorly maintained despite repeated reports.

We moved out when our lease ended after numerous unresolved requests. Our refrigerator freezer had not worked properly for nearly four months, and even a simple light replacement was ignored.

Before moving out, we documented the apartment’s condition, including the carpet, which was in good condition with normal wear. It was already old when we moved in and had only been cleaned. Despite this, we were charged for carpet replacement and blinds. We disputed the charges and requested a review under Florida law, but the amount was immediately sent to collections.

This review reflects our firsthand experience. We gave the community a second chance, but the current management was a major disappointment. Before signing a lease, compare it with other options in the area. Read More

The Gate always broken, there’s trash pilled everywhere, the gym has stolen dumbbells & holes in the walls, the pools are filthy, and there are packs of feral stray cats.

I would not recommend this apartment complex to anyone! There are constantly cops around breaking up domestic disputes and arresting people with warrants. The office is more concerned about getting new tenants at higher paying rents than they are about keeping their current decent residents. Many month there are unexplained charges added to your rent and they will ignore your request for explanation or a refund. Random late fees are added even when you're not late, and they keep charging you for... things that should have been canceled for months. This company just takes your money and will not refund you even after months of asking and giving you the run around and you will just have to deal with it. They are very unresponsive and will put you through a maze of endless bureaucracy for even the simplest request. Don't even try calling, you'll never get someone to pick up the phone, and if youre lucky that they do they will have the worst attitude and talk to you like your skum. The "updated" apartments aren't worth all of the other stuff you have to put up with. Read More

The office ladies are very friendly and sweet, and the neighborhood in general is nice, however, our concerns are with our utility bills here. Our A/C unit has not been changed since our apartment was built 21 years ago and for some reason they just don’t want to change it. We are always constantly having problems with the condenser freezing up, as well as the inefficiency of the unit. It is constantly struggling to keep our apartment at 74°. The result of that is a $350+ electric bill which is... ridiculous. The A/C unit should have been changed a long while ago. Many other neighbors are suffering from this exact problem. Read More

Do not rent from this place! Gates are always broken, they’re hard to get in contact with, do not acknowledge emails until weeks-month later. I broke my lease a few weeks ago and they’re trying to charge me almost 3 times the amount I’m supposed to pay for terminating. The apartment was thoroughly cleaned before the keys were turned in, we have pictures and videos taken after the cleaning was done. They’re trying to charge thousands of dollars for normal wear and tear after living there for... almost 4 years calling it “damages”. Reached out to the property manager regarding the charges and was told (with attitude BTW) that she would call me back after she reaches out to her manager. It has been about 2 weeks now and I haven’t heard back from anyone. Stay far away from this place! I do not recommend at all!!!!!! Read More