Reserve at Lake Pointe Apartments and Townhomes

Units are infested by cockroaches. Management says it's going to be weeks to over a month for anything to be done, even after previous reports and complaints. This is after pipes are bursting and we're woken up in the middle of the night by maintenance about emergencies. They allowed the building to get so bad it has water damage, mold, construction throughout the day for weeks. And the bugs are so bad from living on the rot in the walls at this point I have not been able to use my kitchen for... weeks either.

What do they offer? Platitudes, "oh we're at the mercy of the exterminator," and not even a simple apology. Doesn't matter how long you've lived here, pay your bills on time, live quietly, they don't care about tenants.

Save yourself a whole lot of trouble and never get an apartment here, unless you like scrubbing your apartment three times per day just to keep up with the cockroach poo. Read More

Poor communication with leasing agents anytime you want something completed.

Amenities are really non-existent. I’ve been living by a Club House that has
been “under renovation“ for over 1 year.

The biggest issue is the intentional lack of Visitor Parking availability—they hire security to tip off Comm Tow who will tow away your Visitors. I’d say there are 4 visitor spots for every 100 units.

Tenants are not issued their own parking spots even though you need to register your vehicle with... the leasing office.

Due to the anonymity of who is parking next to you, I went outside the other day and noticed there is a big dent on the side of my car. If residents had their own parking spots then I could determine who flung open their vehicle car door.

Now it is even harder to tell who is coming in and out because there are all of these sloppy contractors just walking around throwing their pizza boxes and plastic water bottles everywhere.

***If you do get granted a tour of one of the properties, request that the AC is shut off so you can get a true sense of the odor of a unit. My unit has a lingering cat urine smell that I addressed within 72 hours of moving in.

3 months later, I am still waiting for my carpets to be cleaned. They say you don’t need to wait around for service to be completed, but the leasing agents make you feel stuck all day as the “window of time for service“ is between 10am and 5pm.

The other day, I literally had someone in no uniform with a 201 number walk into my unit with no uniform or any work order. The heavyset individual did nothing. Like really, nothing.

I understand there were two hurricanes back to back, but I can’t even get an update as to when my sliding glass door will be fixed from when it was shattered by Helene. I am now losing money because theres less isolation with a single pane door.

Lastly, the danger of walking on broken glass is real for my service animal and me. After one week of waiting for maintenance to inspect the door, they just look at the door and make accusations that I busted out my glass door like there was no hurricane.

Housekeeping is super lazy. I had to clean up the broken glass door myself. If I was like other people around here there would be broken glass still all over my patio but I paid $100 to buy an industrial size vac to suck up shards of glass I am still finding everywhere. Read More

Worse place to rent from. Grounds stay dirty. Only 1 pool works and you can only use it while they are working. Laundry facilities barely work. They make mistakes on your account and expect you to pay for it. They don’t care if it cause financial stress. They are nice as long as you don’t complain or ask for anything. Once you start request maintenance and such you they don’t take your calls or care about what you say. Don’t waste your time.

Building 2446 is infested with rats the office is unprofessional and nasty and the maintenance team do not fix anything all they do is close the tickets with out fixing the problem

Can't argue with the price I got- appliances are a bitt old but they work. Dog loves my fenced in patio and the lake with birds to chase around.