Arbour Ponds Apartments

I’ve lived here for over a year and have been a responsible, problem-free tenant. After renewing my lease, I requested updated blinds, as I noticed they were being installed in refurbished units. Management declined my request, citing “policy.”

I then sent a very direct and respectful follow-up email in hopes they would reconsider or at least address the concern and never received a response.

While I understand policies exist, completely ignoring a resident after declining a request is... disappointing. This wasn’t a legal issue, just a reasonable request and an expectation of communication.

Lack of follow-up and selective upgrades don’t reflect well on resident care. Read More

It is disheartening to observe that the employees, who are compensated due to the residents they serve, lack the necessary skills to treat them with care. It is imperative for any organization to prioritize excellent customer service, as it plays a crucial role in their success.

If you enjoy waking up to a leaf blower every weekday as early as 7 am and stepping in dog poop every time you walk around the complex - then this place is for you! Not to mention the sketchy neighbours, appliances that are broken half the time, and the subpar front office personnel.

SKETCHY. Agent told me bank statements were sufficient for income then CHANGED their answer to say it was “not verifiable.” Offered me a co-sign option then took it back by “executive decision”??? Never seen that happen in my 10 years of experience in PM. I’ve been a solid renter for 12 years and never paid late once. I hope their units stay vacant at this point. Karma, karma to the miserable people in this industry. Good luck getting them to answer the phone or respond to emails in a timely... manner! They are NOT on your side. I lost $70 and a bump in my credit due to their bs. DON’T WASTE YOUR TIME. Read More

I would NOT recommend living in these apartments!!! They nickle and dime you for everything. Do not be fooled by the rent amount. You will be paying at least another $100 on top of that for sewer, water and trash. The management is awful. They hardly ever answer the phones. They try and charge you for whatever they can here. There are no lights in the bedrooms or living room. No garbage disposal. When we moved in there were ants everywhere and so many things were broken. Save yourself a lot of... heartache and no not move into Arbour Ponds. Read More