AMLI Parkside

I wanted to give management every opportunity to resolve this before posting a review, but unfortunately that didn’t happen.

During my leasing process, I was told one thing regarding a referral incentive, only to learn weeks later that the amount had been reduced before I signed my lease. Rather than honoring what was communicated to me or meaningfully addressing my concern, I received the same canned response through multiple people over several months despite being told the matter had been... escalated.

This experience, combined with an unwillingness to exercise reasonable discretion on fees, has left me disappointed with the level of transparency and customer service. Mistakes happen, but how a property handles those mistakes matters just as much. Unfortunately, that was the most frustrating part of this experience.

I even discussed the situation with my sister, who has worked in property management for seven years and started her career with AMLI. She was surprised by how my concerns were handled and felt there were several opportunities for better communication and customer service throughout the process.

If you’re looking for a community where resident concerns are acknowledged and communication is a priority, that wasn’t my experience. Having to repeatedly follow up for answers and receiving the same response each time was incredibly frustrating. Based on my experience, I wouldn’t recommend this property. Read More

This place is so overpriced for the poor conditions! If you live here, you will experience:

1. Packages are left thrown on the ground in the parking garage mail area
2. The elevators go out of service often, and there are frequent power outages.
3. The security door does not actually close or latch. It did not work the entire time I lived there. This is NOT a secure building.
4. There are a LOT of bugs, especially gnats that swarm out of the sink drains.
5. The dead rat in the hallway was just... disgusting. I had to call to have it removed after my online maintenance request was ignored.
6. Almost all the courtyard lights are burned out.
7. The appliances are old. You'll be told you get an ice maker, but you won't. The stove doesn't heat well.

As others have mentioned, the package room is a mess and things get stolen from there often. The walls are pretty thick, but the floors are not. I was often woken up by my neighbor walking around at night. For the way-too-high cost of renting here, you'd be much better off elsewhere. You're paying for the neighborhood, and even then there are better options within a block of this place. Read More

1. Appliances that do not work are replaced with appliances from other units. I was told this directly by maintenance.
2. Every resident's packages are delivered to the same room where they can be easily stolen. I have seen packages astray in the building, and a personal package of mine, worth nearly a $1,000 was misplaced. I received misleading information from management about the incident.
3. I suspect there was an unauthorized entry from maintenance into my apartment. It appeared my... thermostat had been replaced, and the air was not working.
4. Recently, my air was not working for several nights in a row.
5. The building experiences random power outages and fire alarms.
6. There are pests inside and rodents on the outside of the building.
7. The front desk gives misleading information, and it took them over a week to connect me with a community manager, who they at first claimed did not have an individual email.

Almost all my points are also addressed in reviews others have recently shared, in the past two weeks it appears. Read More

AMLI Parkside is a great location and has seen many buildings rise up around it which in turn has unfortunately seen a steep increase in rent in the area which means it loses that community feel. I saw a 35% rent increase in two years and was told that I couldn't have two broken tiles fixed in my apartment (broken already when I moved in)as 'it would be too expensive to fix', not even replacing a kitchen faucet that wasn't spraying correctly. There are many examples of the building falling into... disrepair and not being addressed (broken tiles around the building, doors regularly not opening or not locking, lifts being out of order). When repairs are undertaken they take a long time to address at a huge inconvenience to residents who are paying large rents. There is a transient feel to the place now, always a moving truck as someone leaves when the rent is increased. It used to be an excellent place to live, now just good only due to it's location. Read More

AMLI Parkside is a wonderful location, great apartments, with friendly management. Check status of appliances when looking to lease.