3/27/26
Terrible Experience
The property is in a great location and generally quiet, which I appreciated. However, the ongoing pest issue is a major concern and cannot be overlooked. There were frequent encounters with large flying tree bugs inside the unit, along with a persistent roach infestation that continued despite regular pest control treatments. Living with bugs inside your home—especially on a consistent basis—is simply unacceptable.
Additionally, the leasing office experience was disappointing. Angie and Lisa... often came across as nice-nasty, with communication that felt more emotionally driven than professional. There were multiple instances where tone and delivery did not align with standard customer service expectations.
Overall, while the location is a plus, the condition of the unit and the level of professionalism in management leave much to be desired.
Review from Apartments.com
Property Manager at UPGRADED The Preserve at Legacy Park responded to this review
We appreciate your review and understand your concern. Our records indicate that pest control concerns were addressed promptly, and no active issues were identified during service visits. We strive to maintain clear and professional communication... with all residents and to respond to reported concerns in a timely manner. - The Preserve At Legacy Park Management Team