1001 South State

solid fix Came to my apartment early and replaced the problem fault in 30 min, pretty quick

staff Front office is very well knowledgeable on the complex and amenities. Front desk and maintenance staff are on their toes to keep the facilities clean and personable..Of the 6 other apartments we have lived in over our 50 years of using apartments, this is by far the best setting and staff. The place is very clean.

Current resident. Love the unit but building is poorly managed and maintained. Cannot stress this enough— don’t move here.

I’m constantly putting in maintenance requests for the same issues because they never actually fix things. The repairs are landlord specials— pain over mold and chipped paint, tell you that broken things “just get like that”, even had one repair done by shoving a plastic bag in a hole to keep the doorstop from falling out. I’ve given the benefit of the doubt for months now... , but I’m finally at the point where maybe if I publically air these issues something will get done.

The building manager is rude and does not acknowledge residents. I stood in the office today for 15 minutes in front of her desk and might as well have been invisible. Whenever I email about a concern she has a leasing agent deal with it. All her directs roll their eyes when I ask why she won’t deal with residents herself.

In the last month all of the elevators have had issues we’ve had one working lift in a 40 floor building.

They rarely proactively communicate about issues and when they do they leave out key information. They sent an email mentioning a disruption in hot water due to plumbing work and we’ve had brown water for two days. We let the water run and it just comes right back. Building is run like a dump and is turning into one. Read More

As the other negative reviews have stated otherwise nice building ruined by management.

Touring staff said that if I applied within 48 hours there would be no admin fee. Applied and still got hit with the 600$ (!) fee which they refused to remove/honor.

*Maintenance* staff is quite good but at least one elevator is usually broken. In a building with 40 floors 3 working elevators means you're waiting 5-10min near rush hour.

Parking is fine if expensive. It's public parking also so regularly... get stuck exiting by someone who can't get their app to work for 5 to 10 minutes.

Packages stolen from the mailroom and management is no help.

Overall nice physical building. Gym is fine. Pool was closed well past Memorial day which was annoying. Views are quite good and location is accessible to several trains. Read More

The 5th floor amenities have been closed since December and the rooftop has been closed since new year's eve (it is leap day 2/29 today) and no answer has been given regarding them re opening. To give context, the media room, shown to us during our walkthrough (apartment rented in 2020), was closed first for covid, then "to be remodeled." It not has yet reopened.
Also, on the factually coldest day of the year, they allowed the heating to go out on a Friday during the day, until 11am the next... day. e-mail contact was the usually run around of no answers, until after a staff member ran to each apartment to reset each heater the next morning around 11am.
Underneath the carpet is a line from the second redoing of the floors after someone walked through it the first time, leaving foot prints in the ground for some time. Perhaps you could optimistically call it artistic, but that was not the case. Also, the elevators run with a touch screen that was out of order for some time, instilling confidence while riding.
Front desk, maintenance, and co. are great! Leasing office lost their last quality employee a couple years ago, possibly when the building changed ownership. Only a handful of staff have remained constant, which is a bummer when it comes to the very friendly desk team. Read More