The Metropolitan

I’m extremely relieved that I decided not to move forward with this apartment complex. During the application process, the required deposit changed from $200 to a full month’s rent, with little to no clear explanation. Communication throughout was poor and inconsistent, which made it difficult to get straightforward answers.

Customer service was especially disappointing. My interaction with Bethany was unprofessional—she was argumentative, dismissive, and handled questions in a way that felt... immature rather than helpful. It gave me serious concerns about how tenant issues would be handled after move-in.

After doing more research, I also found numerous complaints from current tenants, which further confirmed that this was not the right place for me. Transparency, professionalism, and respectful communication matter, especially when people are making major housing decisions. Unfortunately, this experience lacked all three.

I’m thankful I avoided what seems like a stressful situation. Read More

I have lived here for 10 months my car was towed from my PAID carport ROACHES rundown with lipstick on the PIG! not to mention 100 dollar sewer bills and 60 dollar water bills and wate r shut off all the time for 3 consecutive days

We lived at The Metropolitan for almost four years, and overall, it was a positive experience. I loved the granite countertops, full laminate floors everywhere but the bedroom, and the newer appliances. Most of our neighbors were other young couples just minding their own business. Arlington Properties has made several needed changes to the community, including replacing all staircases, rebricking the pool, and taking a more active approach to enforcing parking passes. There are courtesy... officers onsite, which I really appreciated. We loved the pool, too.

These buildings are old and have never been properly maintained, so we had frequent, long-term maintenance issues that were all due to the structure of the building itself deteriorating. The chimney began falling away from our building in 2019, causing a two-foot long crack that periodically seeped water to open. I have records of having the crack "repaired" at least six times, only for it to reopen a few months later.

Sometimes when it rained, water would somehow enter the ventilation system and drip out of the bathroom fan. The fan was placed directly over the toilet, so when this happened, we would have water dripping down our back as we used the bathroom. The leak began in 2021 and was never resolved. Expect prompt responses to your maintenance requests, but don't expect the big issues to ever go away for long.

Our electric bill was sky-high. We kept our one-bedroom apartment at 65 degrees in the winter and 75 in the summer, yet our electric bill was almost always well over $120.00. The insulation and windows were in such poor condition that my husband and I could have a conversation at speaking volume with me standing outside and him standing inside.

As maintenance issues tend to go unresolved and the beautiful interiors disguise aging buildings in desperate need of repairs, I do hesitate to recommend this complex over other nearby complexes, as The Metropolitan does charge near-median rent; there are plenty of competing complexes within a mile that are much better for the same price or even less! We only left because for $100.00 more per month we could have a bigger unit with better service in a more reputable complex less than a mile away.

Summary:

Pros: Newer appliances, nice flooring, granite countertops, modern interior aesthetic, good amenities

Cons: Maintenance issues, high electric costs, poor insulation. Read More

Bugs everywhere, mold in walls, constant criminal activity. Management will not respond to repair calls. Water & electric gets shut off for "repairs" weekly, destroying fridge full of groceries. Washers/Dryers often don't work. They will charge your for items not disclosed on the lease agreement, making your rent $200+ more per month than they quoted. Constant electrical shorts, group internet & cable never seem to work after 10pm, pool and fitness center are always closed for some issue so... you never have access. This place is all smoke and mirrors on the outside, but a steaming dumpster fire on the inside. Read More

We’ve lived here for a not even 4 months, the water wasn’t working for over 2 weeks within our first month, the trash compactor has broken 3 times within the last 4 months. We were specifically told certain breeds were not allowed so when we decided to adopt a dog we had to avoid those breeds but 90% of the people that have dogs that live here have those breeds (that nobody cleans up after.) We were a day late on rent (because we were waiting on a paycheck) and they have decided to threaten us... with eviction. They also lie about the late fees in the lease. Our lease says it’s $0.10 a day but they charge a lump sum of over $90 and refuse to charge what our lease says. Read More