Icon Apartments

Greetings and hello. While we don't know who you are, we are truly saddened to learn your experience was not as enjoyable as we would have liked. We take our reviews very seriously, as they help us understand what we're doing well and what areas... could use improvement. Our dedicated team wants to ensure that your experience improves as we move forward, and we're committed to ensuring your satisfaction. Unfortunately, we don't have you in our system as a current or past resident, so please consider reaching out privately at residentservicesky@monarchinvestment.com so we can learn more. Thank you so much. Read More

Hello, and thank you for taking the time to share your feedback. We take low ratings like yours very seriously. At this time, we cannot identify you as you chose to be anonymous, but we would genuinely appreciate the opportunity to learn more about... your experience. Our team is actively working to make meaningful improvements and restore the level of service our residents expect and deserve. If you're willing, please reach out to us privately at residentservicesKY@monarchinvestment.com so we can better understand your concerns and work toward a resolution. Thank you, and we hope to hear from you soon. Read More

Thanks so much for sharing this—really glad to hear your visit left a great first impression. It’s always wonderful when someone feels welcomed right away, and we’re happy our front office team made that experience a positive one for you. We... appreciate you touring the community and noticing the details that matter. If Icon already feels like a potential fit, we’d love to help make the next steps easy for you. Whenever you have questions or want to come back for another look, just reach out—we’re here to help. Read More

Thank you for being a valued resident for the past two years and for sharing your experience with us! We’re so happy to hear that you love living at Icon and that your time here has been problem-free. Your loyalty means so much to us, and your... feedback lets us know we’re doing things right. We truly appreciate you calling Icon home and look forward to continuing to provide you with a great living experience. Read More

Hello, and thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns regarding maintenance, pest control, parking, towing, and packages very seriously. Our team works to address these matters promptly, and we... have policies in place to ensure fair and consistent access for all residents. While we are unable to identify you, we would greatly appreciate the opportunity to connect with you directly to better understand your experience and work toward a resolution. Please reach out to our leasing office or email our Resident Services team at residentservicesKY@monarchinvestment.com, so we can assist further. Thank you for giving us the chance to improve and provide the 5-star service we strive for. Read More