5/26/26
Fleas!!!!
I strongly advise against leasing at this property. My college-aged son moved in six months ago, and problems began immediately. Upon move-in, there was visible mold in the air vents. Management initially painted over it rather than properly addressing the issue. Only after repeated emails did they hire a company to clean the vents, but no clear explanation of the remediation was provided. Additional maintenance concerns, including crooked cabinets, were reported but never resolved, reflecting a... larger pattern of neglect and poor accountability.
The most serious issue has been an ongoing flea infestation for over a month. My son has no pets, keeps the apartment clean, vacuums daily, washes bedding constantly, and has followed all treatment recommendations. Despite two professional exterminator visits, fleas remain and he continues to be bitten daily. Management repeatedly minimized the situation. Even after acknowledging fleas were present, they denied our request for a unit transfer and claimed the issue was somehow being “brought in.” After I explained I would not accept a third exterminator inspection results unless my son was present, they agreed to a transfer of units. But this came with a cost of a new signed lease, although our current lease ends April 2027, AND about $175 per month increase in rent for a third floor apartment. No tenant should be expected to live in these conditions and should not be punished financially for transferring units due to FLEAS!
Communication from management has been poor throughout, with calls and messages often ignored for days. Based on our experience, I cannot recommend this property to anyone seeking safe, responsive, and professional management.
Review from Apartments.com
Property Manager at Park Rowe Apartments - Perkins Rowe responded to this review
Thank you for taking the time to share your feedback. We understand your concerns and would like to provide some additional context while continuing to work toward a resolution.
Our team has remained in consistent communication regarding these... matters over the past several weeks. This includes responding to the initial concerns previously shared and continuing dialogue following this most recent review.
Regarding the pest concern, a licensed pest control provider has treated the apartment on two separate occasions and reported no observable evidence of an active infestation during their visits. As an added precaution, surrounding apartments were also inspected, and no similar concerns were identified. While only a minimal number of insects have been observed and the source remains unclear, we have continued to offer guidance, support, and additional services to assist, including recommended next steps and cleaning assistance.
We understand how frustrating this experience has been and do not dismiss those concerns. In an effort to provide a solution, a transfer option was approved. As with any transfer, standard lease terms and current market rates apply, which were clearly communicated. While we understand there may be disagreement with these terms, they are consistent with community policies.
Our goal is always to address concerns promptly, fairly, and responsibly. Our Area Manager will also be reaching out directly to continue the conversation and work toward a mutually agreeable resolution.
We appreciate the opportunity to address this and encourage you to continue communicating with us directly so we can move forward productively.