Gatehouse Apartments

I initially intended to let this experience go, but after reflecting on how we were treated, I felt it was important to share my concerns.

When we arrived to inquire about an apartment, the young lady at the front desk greeted us with kindness, professionalism, and respect. Unfortunately, our experience changed when another employee from the back desk came to assist us.

We understand and respect that apartment tours cannot be given without an available unit. That was not the issue. The concern... was the manner in which we were spoken to. The employee's attitude came across as rude and unwelcoming, making us feel uncomfortable and undervalued as potential residents.

It appeared that she later realized how her behavior had affected us, as she came outside to explain herself. While I appreciate the effort, the negative experience had already occurred.

I hope this feedback is received in the spirit in which it is intended. Customer service is often the first impression people have of a community, and every prospective resident deserves to be treated with courtesy, patience, and respect. I hope steps will be taken to address this employee's customer service so that future visitors have a more positive experience. Read More

I showed up for my 4:30 tour and was immediately stopped at the gate. Security said there was no appointment on record and told me to leave.
I explained that I had multiple emails with a leasing agent and even had a confirmation, but security kept insisting there was nothing scheduled. When I finally got the leasing agent on the phone, I was told they don’t accept tours after 4:00,yet I was able to book 4:30 online, and no one mentioned this in any of our emails.
While I was on the phone trying... to sort it out, the gate guard kept yelling at me to turn around. The whole situation was frustrating, unprofessional, and chaotic. Read More

Tried to tour the apartments and the guard said I had to make an appointment. When I made an appointment online I received an email back from the girl but it was not to confirm but only ask about which apartments I was interested in. When I showed up for my appointment time they said they would call me to confirm. I received an email lying saying that their apartments are in high demand but their apartments have multiple available units. They are a joke.

The nightly security guard is terrible! He’s extremely rude and makes very nasty comments to guest going to certain apartments. Moved out a little while ago but besides that nice apartment.

2/5 ??. My family and I lived at gatehouse apartments for 2 years. We moved in sight-unseen from out of state based on the user reviews, which is why I’m taking the time to review now. Overall, I would say it was an ok place to live. The apartments are nice, but some of the reviews about moving out are accurate. For the amount of rent required to live here, I would say we were not getting what we paid for/what they advertise.
Maintenance:
Service was ok. Typically, they are fast to service a... maintenance ticket, but that didn’t always mean fix the problem.
Pest control:
While pest control was performed, in the 2 years we lived there, we had termites in the walls every year.
Carpets:
This is a big one. Be fore warned when you move out, they expect to keep the carpet in the apartment regardless of the length of your tenancy. They will find a way to make you pay to replace them, regardless of how well you maintain them.
Security:
Between the hours of midnight and 6:00am - arguably the most important - the staffing is hit or miss.
Pets:
While claiming to be “pet friendly”, I’m going to go ahead and call this what it is - a lie. You can have pets. To have pets, you must pay $25 pet rent monthly. It’s the same if you have a large dog - which people do - or a small fully declawed tabby cat (adopted declawed). If I remember correctly, they stated this pet rent was to cover the complex’s expenses to maintain the various dog waste clean up stations throughout the complex (put in disposable waste bags, and empty the bins). So basically, if you own a cat, your paying for everyone else’s dogs.
Facilities:
The pools are nice. However, regardless of how many tenants you have in your apartment, you will only be allowed 2 guests per apartment.
Parking:
As stated by others, this is bad. You will have 1 assigned spot per unit, and allowed 2 registered vehicles for a 3 bedroom apartment. You have to find a guest spot for your second car. If you live near the office, you’ll have a little better luck with that.
Wiring/utilities:
We learned the hard way after blowing up 4 modems, 2 routers, a sound bar, and a laptop that the building we lived in had some wiring issues, likely bad grounding (electrician’s words, not mine). Read More