The Saulet

(0 stars) I applied for a two bedroom apartment at the Saulet, and the entire experience was incredibly frustrating. I first toured the property with Cordell Simms a few months before applying, and at the time he was friendly and helpful. The property also seemed well maintained.

Unfortunately, everything changed after I submitted my application and paid the $300 application fee. Communication became almost nonexistent. Emails went unanswered, phone calls weren’t returned, and when I was able... to reach Cordell, he was dismissive and condescending. On multiple occasions, he even raised his voice at me.

After applying, I waited nearly eight weeks for a lease. Then, less than a week before my scheduled move-in, I was asked to pay the security deposit without receiving a lease or any written agreement. I told both Cordell and the leasing manager, Rashida Reed, that I wasn’t comfortable sending money without documentation. Only after I pushed back did they send me a welcome letter, and it was incorrect.

I asked for a corrected welcome letter by the following Monday or I would withdraw my application. They didn’t send it until Tuesday evening, just one week before my move-in date. When I told Cordell I had decided not to move forward, he raised his voice again and became defensive.

Based on my experience, I would be very cautious about renting here. At best, the property is poorly managed. At worst, the leasing process raises some serious red flags Read More

I have had a wonderful experience at The Saulet. The community is beautiful, well-maintained, and located in a great area with convenient access to shopping, dining, and downtown New Orleans. The amenities are outstanding, including the pools, fitness center, and common areas, which create a welcoming atmosphere for residents. The apartments are spacious and comfortable, and the staff has always been professional, friendly, and responsive especially Mr.Cordell Simms. I highly recommend The... Saulet to anyone looking for a quality place to call home in New Orleans. Read More

This has been, by far, the worst move-in experience we have ever encountered. We have made every effort to be patient and work directly with the onsite team, but our concerns have gone unresolved.

Attached are photos of the condition of the apartment when we moved-in! It’s gross and unacceptable!

Throughout this process, communication from the leasing agent, Ryshita has been inconsistent and dismissive and our emails have gone unanswered. We received an incorrect lease, and upon move-in, we... found multiple issues with the apartment, including an active toilet leak, a broken stove, missing trash can, missing shower rod, broken doors and a unit that was not properly cleaned. Additionally, the front door was unlocked when we arrived to take possession of the apartment.

What has been most frustrating is the lack of communication and accountability from management. Despite numerous attempts to address these concerns, the Property Manager has not spoken with us regarding any of these issues.

At this point, we are respectfully requesting that someone from upper management, regional management, or corporate leadership contact us or provide their contact information. We would appreciate the opportunity to discuss our experience with someone outside of the onsite office and work toward a resolution.

We have documented our communications and concerns and would appreciate the appropriate leadership team that can help.

We have already attempted to reach out to the office team with no responses or follow up. This is so exhausting. Read More

Unfortunately, my experience with this property has been disappointing from the very beginning. For weeks, we communicated with our leasing agent via email, but many of our messages went unanswered. The only way to get updates or answers was to physically go to the office, and even then, we were often unable to get the help we needed.

We did not receive the floor plan we originally wanted, but we were willing to make the best of the situation. However, upon move-in, it was clear that no final... walkthrough had been completed to ensure the apartment was ready. The refrigerator was dirty, there was no curtain rod installed in the bathroom, the front door was left open when we arrived, the dishwasher was visibly unclean, and the bathroom mirror was already damaged.

Throughout this entire process, it felt like our concerns were treated as an afterthought. Communication was lacking, and we often felt pushed aside rather than valued as future residents. As someone moving into the city for the first time, this was not the experience I expected or hoped for.

I'm sharing this review so prospective residents know what they may encounter. In my experience, even when you consistently follow up and advocate for yourself, it can be difficult to get responses, clear communication, or the level of care that should come with such a major life transition. Read More

As we enter another scorching New Orleans summer, I’m once again facing the same unresolved issue I reported last year: my A/C runs but does not cool, despite temperatures in the 90s. I reported the problem on June 25, 2025, and specifically requested a service check for low refrigerant. Instead of taking action, I was met with a dismissive response from staff, suggesting it was “normal” for the unit to not cool during extreme heat.

Five business days later, I’ve received no follow-up, no... service visit, and no communication from maintenance, leasing, or management. This lack of urgency and accountability is deeply frustrating.

When I moved in last year, the A/C issue was already present, and I had to repeatedly follow up just to get minimal assistance. The resulting spike in my utility bill was only partially reimbursed. Now, the same issue is repeating itself.

To make matters worse, the new resident portal rollout has been full of glitches. I can’t even reset my password to submit service requests online.

Harbor Group Management’s handling of The Saulet has felt more cosmetic than substantive. Infrastructure and resident service are clearly not priorities, and that shows in how recurring maintenance issues are handled.

Tenants deserve timely communication, reliable repairs, and basic livability, none of which I’ve received. Read More