Greenwich Place Apartments

I lived at both the apartments and townhomes. The apartments had mice and bedbug issues (documented). The security gates are never secured. After multiple complaints about gate security, the property management made the decision to send a letter to tenants stating gates at the townhomes would not be replaced. The security guard stays in the main building and hangs out in the business center. They do not monitor the full property grounds to ensure safety. Staff at the leasing office are rude,... offer minimal assistance. More often than not, when you call you can almost never get a person on the line. Maintenance staff are unprofessional and often require multiple techs to fixes repeated issues. My dishwasher leaked off and on for months, after 4 techs and water damaged kitchen floors, the maintenance supervisor ordered a replacement. The replacement was lower quality than what I initially had. It is unfortunate because the location and proximity to area shops is optimal; however, the unreliable service, the inoperable property equipment, and the lack of customer service and resident support from property management makes living conditions here insufferable. Not that it matters, but I have never made a late rent payment in 5 years. Read More

Every time there’s an issue, the response is always “reach out to us directly.” But when you do, it’s either brushed off or completely ignored. So the question is—who exactly are we supposed to be reaching out to if no one is actually addressing concerns?

I don't live here, but they don't even try to entice you to! I had a confirmed scheduled tour of the place and when I got there and rang the call box to the leasing office multiple times, no one answered. I left and scheduled another tour for the next week. Same thing happened, I rang the leasing office several times on their call box for no one to answer the phone but I could see office staff hanging out. Really frustrated I wasted my time on two separate days to try and get a tour and not get... one on either day! Read More

For the cost of the rent in these apartments, they place faulty subpar appliances in their units that they do not fix properly. I have had multiple issues with the stove (not all burners working) in the past year that I’ve lived here and the refrigerator freezes all of my food causing me to discard ruined fresh vegetables, eggs and deli meats. I’ve escalated concerns appropriately however it continues not to be a priority. Not worth the rent, I was under the impression these were luxury... apartments. Read More

Our apartment was a nightmare when we moved in. It took maintenance months to address our issues and some are still not resolved. Additionally, we came back today to a $100 fine for leaving our empty trash can out LESS than 24 hours. Management is a nightmare to work with. The only redeeming factor is that the neighbors are nice.