Ridgeline at Canton

To Whom It May Concern,

On February 6, 2026, my girlfriend and I signed a lease agreement with a move-in date of March 20, 2026. At the time of signing, we were informed that any promotional offers for March would be applied to our lease prior to our move-in date since our move-in fell within that month.

Based on this agreement, we began preparing for our move. We purchased several thousand dollars’ worth of furniture, canceled our current lease obligations, and made other arrangements in... reliance on the lease we had signed.

On March 1, 2026, we attempted to contact the leasing office to confirm the March promotions. However, all phone lines for the property had been disconnected. After multiple failed attempts to reach the office, my girlfriend visited the property in person and was informed that the property had been sold and was now under new management.

Since then, the new management has refused to honor the lease agreement we signed and instead demanded that we reapply for the apartment under new terms. This has placed us in a very difficult position after we made significant financial and personal decisions based on the signed lease.

Additionally, our interactions with the new management have been very unprofessional. A staff member named Zainab has been particularly rude and dismissive when we attempted to discuss the issue and seek clarification.

We are requesting an explanation as to why our signed lease agreement is not being honored and what steps will be taken to resolve this matter. Read More

I just wanted to thank Jennifer for helping in so many ways! If you ever want to move into Ridgeline at Canton ask for Jennifer, she will make sure you are taken care of to the T.

I’ve had one of the most frustrating living experiences at this apartment complex. Since move-in, the AC has never worked reliably. My unit regularly reached indoor temperatures of 80–90°F, even with multiple maintenance requests. During the summer, this became unbearable and unsafe.

To make matters worse, broken AC—even during peak summer months—is not considered an emergency by the management, no matter how high the indoor temperatures get. The circuit breakers would also trip constantly when... using basic appliances, sometimes just a fan and microwave at the same time. These electrical issues were never properly resolved, despite repeated reports.

Some of the office staff were also unprofessional and dismissive when I followed up. I never felt like my concerns were taken seriously, even when they directly affected livability and safety.

I’ve since submitted my 60-day notice and requested an early lease termination.
If you decide to move here, make sure to thoroughly check that your AC, appliances, and electrical system are all working. Document everything from the start, and don’t rely on management to respond urgently. Read More

The community has gone through a huge change, The new pool is finally done and it looks beautiful. Service has also improved very much!

Resident Treatment/Services are beyond awful. I couldn’t wait for the end of my lease. Also they make up extra charges out of nowhere and if you are lucky you might get your security deposit back.