Village Club on Franklin

Current resident here. In short: problem after problem.

The property has some new corporate owner. Their billing team/system incorrectly charged me on both rent and renter’s insurance. I’ve worked too hard to get these fixed, but since I refused to pay the wrong rent in full, I’ve now been charged late fees. They refuse to remove these and won’t explain. Maybe they think I’m supposed to pay for their mistakes.

Be aware of the mismanagement of this property. Repairs will go unattended because allocated budgets are maxed out. Management are incompetent and service team will tell you its not their problem when spoken to about issues. District managers will not answer calls of complaints. Was once a nice place to live, but not what it once was.

I have lived here for almost three years. Today when I renewed my lease, I was able to speak to Tune, the current property manager (who is super nice to deal with, always courteous and knowledgeable) was able to send me my lease, set up a carpet steaming, get a bathroom fixture replaced within an hour (the maintenance man Nick is also very nice to work with, always polite and unobtrusive), and set up to have the bathroom vanity replaced within days. All this took less than one afternoon.

I... have had a great experience here, overall. Only a few issues over the years, and any that arose were normal stuff that they fixed quickly. Read More

Living here has been pleasant. The staff cares deeply about the well being and safety of the residents. And I feel a true sense of the word "neighborhood".

I have the best single apartment in this apartment complex. It faces the trees and it is generally quiet. Sometimes there are kids around and it can get loud, but otherwise not bad.

I like being close to Royal Oak and Novi, both - as well as near all major high ways.

Great service.