Waterford Manors

Hello there! We are absolutely thrilled to receive such a wonderful review from you!

It's fantastic to hear that you find our staff to be helpful and prompt, and that you've noticed how clean and well-kept our community is. We're also delighted that... any maintenance issues are resolved quickly for you. Knowing that you've been a resident in our complex and with Mills properties for many years is truly a testament to our commitment, and we couldn't be happier to have you as part of our Waterford Manors family! Thank you for your continued residency and for sharing your positive experience! Read More

We are genuinely sorry to hear that your experience at Waterford Manors did not meet your expectations, especially after living with us for four years. We understand your frustration regarding your overall living environment and the other concerns... you raised, and we regret that your long-term residency here was not a positive one. If you would like to discuss your experience further, please reach out to us at (636) 720-9955. Read More

What a joy to read your wonderful feedback! We're absolutely thrilled to hear that you found Waterford Manors to be very well organized and that our team provided you with kind and good help. It's fantastic that our maintenance professionals were so... quick and effective in resolving your issues – that's exactly what we strive for!

We truly appreciate you sharing that while your experience was largely positive, the absence of furniture upon move-in was the sole reason for not awarding a perfect score. We're always looking for ways to enhance our residents' living environment, and your feedback is invaluable in that process.

Thank you again for your kind words and for choosing Waterford Manors! Read More

Hello there! Thank you so much for your wonderful 5-star review and for sharing your fantastic experience at Waterford Manors!

We are absolutely thrilled to hear that you love living here and find it to be a great place to call home. It's truly... heartwarming to know that you find everyone to be nice and friendly, and that our staff's care is evident. We strive to create a welcoming and pleasant living environment for all our residents, and your kind words let us know we're succeeding!

We're especially delighted to hear you feel it's the best it's been in a very long time – that's a tremendous compliment! We are so happy to have you as part of the Waterford Manors community! Read More

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.

This year did present some unexpected challenges. We experienced a temporary staffing shortage within our maintenance... department; however, emergency maintenance requests continued to be addressed during that time. We are pleased to share that our maintenance team is now fully staffed and has been for some time, allowing us to better serve our residents.

We also experienced a few unexpected pool closures earlier this season due to circumstances beyond our control. We understand how frustrating that was, especially during the summer months. The pool has since reopened and has remained open for residents to enjoy.

If your comments regarding the landscaping are related to the dead shrubs throughout the community, those plants are covered under our landscaping warranty. Per the warranty process, there is an initial establishment period that must pass before any replacements can be made. We are actively working with our landscaping contractor to have those shrubs replaced as soon as they become eligible under the warranty.

We appreciate all resident feedback and remain committed to making improvements throughout the community. If there are specific concerns you would like to discuss, we encourage you to contact the leasing office directly so we can address them. Read More