Parc Frontenac

-The apartment is advertised as "100% nonsmoking", but management does not respond to repeated requests for enforcement. I would never have moved here if I had known I would have carcinogen exposure every single day.
-The drains smells like sewage and have cockroaches coming out, and I can't get the smell to go away
-Most of the appliances were broken at move-in, and it took weeks to get them repaired
-The sirens on kingshighway are extremely loud 24/7
-AI answers the phone/email and promises... to escalate as soon as possible, but it's impossible to get ahold of a human Read More

Property is run-down, gloomy and drab. There is year-round basement and in-unit cockroach infestation. Long-time residents smoke in their units, and this leeches into adjacent units through the walls and outdated radiator piping. Some of the maintenance staff chain-smoke outside of air intake vents and window units. Except for the first floor, every unit depends on noisy, leaky and inefficient self-install window units. The basement smells like damp, mildew and the adjoining trash dump. The... lower floors of the building predictably smell like garbage towards the end of the week as the trash chute backs up. Residents contribute to this, stuffing oversized cardboard boxes into undersized chutes, or leaving their trash outside the chute. The hallway carpeting has black on brown stains and is embarrassing; would not be a place to bring back friends or host gatherings. The stairwells have layers of dust and dead cockroaches. The rooftop deck is one potential saving grace but any zen is thrown off by loudly buzzing AC units, plus residents routinely trash it and urinate on the roof. The basement gym regularly floods, has poor air circulation and high humidity. Gym equipment will remain missing (stolen) or un-repaired for months. Rotating airbnb customers hold noisy parties and contribute to cigarette/marijuana smells in the interior. The underground garage is dank, full of sharp-cornered inconveniently-placed concrete columns that make parking a challenge, and in some spots an impossibility. The ceiling of the garage drips cement residue that will etch glass, damage paint, and requires special solvents to remove. You will recognize the cars of your fellow residents when out and about, by the tell-tale signs of speckled concrete splattered on their car roofs, doors, windows, hoods. You can't even trust the tap water which will randomly have a terrible odor.

Management vibe is gloomy, disconnected, and only responds to repeated complaints with false promises. They literally promised in writing to reimburse minor car-related damage expenses, and then decided they wouldn't. They will nickel and dime renters rather than building good will. They try to raise rent aggressively every year. The property is neglected in favor of their attempt at luxury residences across the street, which is wildly over-priced. Try not to let the convenient location lure you in, and look for a place that takes some minimum amount of pride in its facilities and responsibility to renters. Read More