Bexley Crossing at Providence

Can’t recommend this property. If you have other options, consider them. Document everything at move-in, and inspect the carpet carefully — hidden preexisting damage may still be charged to you later.

Positives:

Decent location
Nice surroundings
Cabana, gym, and pool

The actual apartment experience was disappointing. The best description is “lipstick on a pig” — it looks good in photos, but it’s far from luxury living.

The buildings are old, with failing systems, drafty windows, high winter... utility bills, occasional mold, and recurring pest issues. Maintenance tries to help, but many problems are tied to aging infrastructure and never fully resolved.

Our apartment was handed over with obvious issues: gaps around the kitchen sink, a loose toilet, mold and grime, and water-damaged cabinets. We also discovered pests from cabinets left dirty by previous tenants. If you don’t document every issue at move-in, you may end up responsible for it later.

At move-out, we spent a full day cleaning and left the apartment in much better condition than we received it. During the walkthrough, management focused heavily on carpet stains found with a blacklight. Although I acknowledged reasonable wear we may have caused, the company replaced carpet throughout the apartment and charged us for all of it. Some of the “damage” was even in storage rooms that stayed closed the entire time. When I raised concerns that issues may have been missed during move-in inspection, management dismissed them outright. Escalating the issue went nowhere.

Bottom line: document everything, inspect carefully, and don’t assume management will give you the benefit of the doubt. Read More

The apartment was turned over in appalling condition. The carpet reeked of mold and an overpowering stench that made my entire family sick daily, and visitors refused to come over. After the property manager argued and dismissed my complaints, I had to threaten to involve the North Carolina Department of Health & Human Services before they finally replaced the carpet. They assumed I didn’t know my rights, but as a law student with close federal government connections, I was prepared to hold them... accountable. Their attempt to use coercion and intimidation to avoid providing a clean, habitable unit was a huge red flag.

In less than a year, the apartment developed a roach infestation, and I accumulated about 20 pages of maintenance requests—everything from severe leaks flooding in from the ceiling to the AC failing in the height of summer. The unit was in terrible shape from start to finish and far from what they advertise.

When I finally had enough and canceled my lease *before* it started, they still tried to lock me into another term, attempting to charge me rent for an unlivable apartment they couldn’t otherwise rent. Once again, it seems I’ll need legal recourse, as I did when fighting to replace the filthy carpet, to make them back off.

This place is filthy and poorly maintained—move in at your own risk. Read More

Beware. Units are turned over with mold, pet stains, broken appliances, broken and leaking HVAC units. Inspect HVAC, appliances, dishwasher during your tour.
1) I was charged first months rent and deposit in advance to find the unit in conditions attached. No professional cleaning performed, and maintenance cleaned the unit leaking bleach on the carpet.
2) From move in in January 2022 to March 2022, dishwasher was broken with door not being able to close due to broken latch. This took 3 months... to fix.
3) End of March 2022 to August 2022, HVAC was broken and leaking. Due to this AC did not go below 78 degrees and could not cool the apartment. Solution from management was a plastic bucket and window positioned AC unit (violating property’s own residents handbook).
4) No maintenance of breezeways at any point, despite their valet trash service dragging tenants trash, leaving stains Sunday to Thursday. In addition, the valet personnel examines tenants postal packages. Leasing office is maintained daily and has a dedicated cleaning person, but no maintenance for tenants and their common areas. Due to raising these concerns, the property collets annually is allocated, the management told me via email they will not extend my lease, offering me to leave early, not saying penalties will not be charged.
5) Mold is present in all units. Read other user experiences. I conducted a mold inspection out of pocket due to my cat’s wheezing. The inspection confirmed high presence of clodosporium spores, and according to the inspector, is an EPA concern. Report was sent to management on 12/23, after which they mailed a letter of non renewal, sent prior to my 60 day notice (1/19). No attempt at remediation from management made. Per the regional director of this multi-million dollar company “that type of mold is commonplace and harmless.” They do not mention this on their website as part of the luxury experience.
6) The community is not in a wooded area, and a new community is being built next door, with construction Monday-Saturday for the foreseeable future.
7) Coyotes abound around the property and the issue is not addressed.
8) Toxic emissions from local paper mill factory reach the area all the time, and management does not warn their tenants.
9)Rent prices do not reflect market conditions. Read More

I regret renting. If I had prior knowledge, experience, and dealings with Bexley's corporate office and its people, I would have surely researched harder for a better landlord.

1. We were given an apartment with a crappy carpet.

2. It was to late as we moved in and noticed after closer observation. We informed a person at the local office.

3. Upon giving notice to leave and setting a move out date. We were informed that they would need an extra week to change out the carpet for the next... tenant.

4. Regardless of indicating possible carpet change. Corporate office charged for replacing the carpet and used a small stain, not even a nickle in size and some cleanable areas for the reason.

5. Corporate office did not take into account for the previous tenant's contribution to the excessive wear on the carpet because they would not be able to squeeze the extra money out of us if they acknowledged the truth of the whole situation. I would not recommend to move in with a used carpet.

I can not recommend Bexley to anyone nor do I trust this organization to do the right thing in certain situations.
Zero trust, Read More

Bexley crossing was great at first but when you as a paying tenant contact the emergency line to request assistance due to their door lock not turning and to be told that "You'll have to find a lock smith" is ridiculous. Not only did I miss important work time I was stranded outside of my apartment for over 3.5 hours. The process for a tenant to get assistance is so far from acceptable it deserves to be dismantled and shutdown. 3 days later finally able to enter my apartment without brute... force entry. So many other options out there please look elsewhere. You've been warned. Read More