11/19/24
Not great, not horrible
The apartment complex is not horrible but I wish I would've looked and settled elsewhere. The term "luxury apartments" is being abused. On a positive note, Leanna has been great to work with, the complex is in a great location and it is a relatively quiet area. On a not so positive note, for starters the application/ move in process was quite lengthy and their systems had a number of technical issues that added to the delays. The day we went to pickup the keys/ do a walk through we were shown an... apartment that looked like it was from a 1970 slum, nothing like the unit we toured. We then had to switch units to the 3rd floor, pay more than expected and it still was nothing like the unit we toured or the pictures but it was doable because we were in a crunch. When we moved in, we found dead bugs every where, the thermostat did not work, the lights in the kitchen malfunctioned, there was a hole in the wall, spray paint all over the floors from when they "repainted" and broken hardware pieces in the kitchen. Maintenance came out to fix the items and not even 3 days later we were still having the same issues. We moved in mid early September and we're still experiencing tech issues with paying our rent. Overall, I will say the price and size that you get are quite fair if you're new to the area looking to get your bearings. This is a pretty central location that helps you navigate. However, if you're looking long term I'd suggest looking elsewhere. For the money we spend, I could've gotten a true luxury apartment with updated features/ better amenities and better maintenance upkeep.
Review from Apartments.com
Property Manager at Enclave at Rivergate responded to this review
Hi Savannah, thank you for taking the time to provide this insight as a new resident with us. We do apologize for the move-in trouble you had, but please know that our new management team was in the process of transitioning during your move-in. We... assure you that the level of service and quality of living are top priorities for our current team and we are working diligently to make improvements throughout our community. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to work with you to address any pending concerns for your home. We look forward to the oppournity to speak with you!