Bexley at Heritage

I didn’t even want to leave a bad review because when I first moved in, I actually liked this place. Price was fair, community seemed decent, and it felt like a solid option.

But this completely changed my opinion.

My AC went out Monday (July 6th) during 90+ degree weather. I put in an emergency work order at 6 AM and maintenance came the same day and said it was the compressor. So they knew the problem right away.

I called Wednesday for an update and got told they were dealing with a... warranty and couldn’t give me a timeline. That makes no sense. If you knew the issue Monday, why not order the part then? This could’ve been fixed by the end of the week.

Instead, I’m being told it won’t be fixed until the following Monday (July 13th). That’s a full 7 days with no AC in July.

My apartment has been over 80 degrees during the day. They gave me window units, but they barely help and are clearly going to raise my electric bill. That’s not a real solution.

Communication has been terrible too. No real updates, just a random handwritten note on my door saying they’ll be back Monday with no details.

On top of that, after one visit they left my apartment dirty, left debris on the floor, marks on the wall, and even left a light on.

I understand things break, but the lack of urgency and poor communication is the problem.

I’d honestly look at other apartments. I wouldn’t recommend living here. It feels like they don’t really care about your comfort, or if they do, it’s the bare minimum to cover themselves.

Update: It's now not going to be fixed until Tuesday (July 14th) , even though the original note said Monday(13th). It's a very disappointing process, especially knowing it could have been fixed sooner if there had been more urgency instead of trying to save a couple of bucks. Read More

I've lived at Bexley at Heritage for 5 years now. It's a quiet area, and the staff is very attentive to my needs. I enjoy my home and have only had a few maintenance requests, but they've all been completed in a timely manner. Looking forward to relaxing by the pool this Summer again!

love everything about it maintenance are very nice very polite very helpful
the apartment is sunny and beautiful never seen any bugs at all
its very save for kids to play outside oooh one thing i forgot to say someone stole my son’s bicycle that was the only thing
i had to move to raleigh this year but next year i will go back to bexley

KEEP A COPY OF YOUR MOVE IN INSPECTION

I contacted multiple levels of management to get help with my deposit. There was a stain when we moved in, and I noted it on my move in inspection. They LOST MY MOVE IN INSPECTION and refused to believe me. Therefore I was charged the full amount of damage.

My time at the Bexley was wonderful and I hate that it ended in such a sour note. Maintenance team was amazing but management seemed to turn over often.

So in all, if you chose to stay here, make... sure you take photos and keep a safe copy of your move in inspection or email them the problems to cover you as they cannot be trusted to keep up with paperwork. Read More

I was looking for a short-term lease when I decided to move into Bexley at Heritage (building 906 Bear Branch Way) in June. I was hoping for a quiet neighborhood and a nice apartment where I could work and go to school remotely. While a few of my experience have been pleasant, the majority have not.

Pros: Convenient to stores and restaurants
Nice locations for walking/running

Cons: The walls are thin..you can hear everything your neighbors do
** In June I woke up in the middle of the night... to the people living in the apartment above fighting and a woman screaming for help. The police were called and woman was later arrested. Not sure what happened but when I contacted the leasing office, I didn't get the impression compassion was a priority to them. They did tell me that they were aware of the incident, but they never made any attempts to find out if the neighbors who heard this incidents were OK and/or to assure me that this was an isolated incident.
** My current upstairs neighbors are extremely loud. You can hear when they wake up in the morning. They have a dog that whines and barks throughout the day.
** My neighbors downstairs plays loud music and/or video games at night. I've called the courtesy officer, but I've given up.
** Twice people have tried to enter my apartment thinking it was their apartment.

While I can't speak for the entire apartment community, my experience at 906 Bear Branch Way has not been a good one. All I can say is that my lease is up in a few weeks, and it can't come soon enough. Read More