The Reserve on 77

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we’d like to provide some clarification.
During the final walk-through, we noted that the apartment was still being cleaned, and we offered... to either return at another time or point out the areas typically reviewed. At that time, we explained that cleaning under appliances is part of the move-out requirements and identified some wall damage.
Regarding maintenance concerns, our records show a work order was submitted for the stove on July 18 at 4:52 p.m. and completed the following afternoon. We were not able to locate a request related to a broken drawer, or a broken ceiling fan, but we’re happy to look into those further if additional details are available. We encourage all residents to promptly submit maintenance requests so we can address issues quickly.
Following move-out, we provided the resident with a detailed email outlining the assessed damages, including photos, and an itemized list of charges. If there are any questions or concerns about that documentation, we’d be glad to review it together.
We understand that moving can be stressful, and we always strive to ensure residents are treated with fairness and respect throughout the process. We appreciate the feedback, as it will help us continue to improve our service.
Please feel free to reach out to our office if you’d like to discuss anything further. We’re here to help. Read More