Mallards Landing

We are sorry to hear about your experience and appreciate you taking the time to share your concerns. The issues you described, including pests, maintenance delays, the condition of your apartment, and the property's cleanliness, are concerning and... are not the experience we want our residents to have.
Our records indicate that maintenance has been in your apartment and has addressed several of the concerns you reported, and some, if not most, of the issues have been resolved. However, if there are any outstanding concerns or if something still requires attention, we want to make sure they are fully addressed.
Please contact the leasing office at your earliest convenience so we can review any remaining issues, schedule any additional maintenance that may be needed, and work with you toward a complete resolution. We appreciate your feedback and are committed to providing a positive living experience for all of our residents.
This version acknowledges the residents' concerns while professionally noting that maintenance has already addressed many of them and inviting them to continue working with the office. Read More

We understand the frustration caused by delays, and while we always aim to resolve issues promptly, repair timelines have been delayed due to the insurance claim process. With that said, we want to make clear that repairs will be completed as... efficiently as possible without compromising quality or workmanship. Our team would appreciate the opportunity to address any remaining questions or concerns you may have, however, due to the anonymous nature of your review we are unable to contact you. Please give us a call at your earliest convenience. Read More

Hello. Thank you for sharing your concerns. We understand the frustration caused by delays, and while we always aim to resolve issues promptly, repair timelines have been delayed due to the insurance claim process. With that said, we want to make... clear that repairs will be completed as efficiently as possible without compromising quality or workmanship. Our team would appreciate the opportunity to address any remaining questions or concerns you may have, however, due to the anonymous nature of your review we are unable to contact you. Please give us a call at your earliest convenience. Read More

Hi there. Due to the contents and anonymity of this review, we think it would be best if we furthered this discussion with you directly. Please give us a call so we can confirm this is an issue with our community and assist you accordingly. Thank you... . Read More

It is amazing to hear that your tour with Paloma left such a lasting impression on you! We appreciate your interest in our community and please reach out if there is anything we can do for you moving forward. We hope to see you again soon!