Mallards Crossing

I'm new to the area. Was hoping to just find a place for my family for the time being where i felt it was safe. I took a tour with Heather who is the office manager. The price is nice. But the conditions even moving here were not what i wanted for my children. I expected hospitality as I heard good things within the area. Heather was nice at first but afterwards she seemed annoyed and even yelled at my kids. Wasn't too pleased with the demeanor she had. Where i come from people show respect.

Lived here for 5 years. Place become such a dump. All you have to do is walk in one of the entryways and look around. Dog crap everywhere. Cant ever get a hold of anyone at the front or even corporate. Have fun getting charged for random things and then when you try to ask why or even get a hold of the front office or corporate no one responds. And if you do get a hold of someone they pretty tell you too bad. Ohh and just so you know, your water bill isnt just yours, you share the bill amongst... the people you live with in your building. So even if lets say your on vacation for a month and use no water, you still have to share the bill with whatever the other 7 residents used for that month. When it comes time to renew your lease, just be prepared you can get kicked out and they wont tell you why. Just that you have to go. If you do ask why, they say contact corporate. Which you can try but youll have better chances of winning the lottery. Have fun if you do decide to live here Read More

Pictures are not what it is now. Says the pool is heated but the heater is broken. Plus its always dirty. No one picks up their dog poop. If you have kids you really need to monitor them outside as cars fly around the corner all the time. The roads are horrible. I have gotten used to fixing anything that is broken inside my own place as maintenance is always backed up. Please take a look at the common ways in each building, holes, dents, scraps, kind of looks like the ghetto. So that's what you... get here. Its cheap though, for a good reason. Read More

While our stay got cut short due to a job move (they do give a 60-day buyout option for 3mon rent), our 5 months at Mallards Crossing during "Covid" were a good experience. Beth and Amanda are good to work with and professional.
The location is great! Many Medina friends commented that they never realized these apartments were tucked back there, convenient to highway and restaurants but private. Our building was near highway wall but traffic noise was subtle. In addition to garage with opener... , parking was ample, and they proactively maintain blacktop. Love the full-size W/D in unit, garage, and pet option! Never had chance to use the gas fireplace.
I didn't get to use gym or pool due to Covid (they gave a credit) I did use the dog park. This is a great dog friendly community, especially if live near the dog park like we did. They actually maintain doggy bag dispensers throughout complex. Grass & shrubs well maintained.
Our unit had new floors and appliances as well as new water piping. The A/C blower noise is very loud in the unit near the TV hook up but got used to it. Buildings are getting older (28 yrs?) but they seem to be working to keep them updated now. Overall, the new management seems proactive in being willing to spend money to keep the place up.
Maintenance was handled reasonably well if you work with them (they can be busy). Our unit had numerous issues when we first moved in (sink leak, cabinet issues, missing trim, A/C condensate leak into carpet) but Tom (Maint Manager) responded quick to emergencies and worked with me to self-repair items to reduce Covid exposure. Which I very much appreciated. Assistant Drew also very helpful and friendly. Unfortunately, Tom had to move on but I hear he is still available to them for HVAC work on weekends and they are working to find another Maintenance lead. In meantime, maintenance still responsive utilizing help from their other complexes.
Will see if get back security deposit next month.
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I have lived here 3 years and have never had an issue.the community is beautiful. The trees are beautiful and make each season here more enjoyable ( you should see the flowering trees in the spring here!) Maintanace has always been fast and the office is always responsive. The girls in the office have always been so pleasant, I see comments bashing the staff and I find it hard to believe! I bring my pup to the office they great us by name and Lola always get extra love and scratches from them.... Keep up the good work mallards! Read More