AVIA at the Lakes

The management cares about the community and takes great care of the residents!

Great location and the office and maintenance staff are amazing

I never recommend anyone to live in this community if you don’t care about overcharged minor fees. I had to pay for velvet trash and pet controls every month; however, my trashes didn’t pick up sometimes and I got a mouse ran in my apartment in the 2nd floor. I reported and they came to set the traps around but NEVER come back to check. My car got searched even the gate was closed. I reported it and nothing can do with it. Before I moved out, I confused the notice that my expiration was March... 5th not March 7th. So I came to office and asked. Then they sent me an email to confirm my expiration day was March 7th. After I moved out, I received a move-out statement with about $300 including the rent charged fee for 2 days extra and other fees. It’s a rip off. I called them to ditspust the extra charged fee for 2 days. They just sent me back and forth between the leasing office and Community Care and I have to pay for it even I have a proof that confirmation email of my expiration day. It’s so ridiculous. The reason I give them a star that is their maintenance team work very well and come right away after making request. Read More

Gate is constantly broken

Manager claims their security cameras " do not work" so if you need prove anything the office claims they do not know anything, get a camera for your car, and the inside and outside of the apartment. Protect yourself.

Make sure they pull back the carpet before you move in to make sure it is not dirty or used-they will charge you for it when you move it and tell you there are soils that are YOUR fault. Deep clean your rug and TAKE PICTURES when you move in to show... how dirty the carpet is.I suspect they charge excessive move out fees to take care of the carpet but then then give the tenant a dirty used rug.

I do not think the office is honest. Document everything in writing through email. Take pictures. Protect yourself.

Astronamical water prices as well

They are nice when you are a tenant but malicious when you move out. Read More

10/10 DO NOT RECOMMEND

Management takes forever to fix any sort of situation or they will input in the system that they completed the task, which is a lie.
If you’re trying to reach out to the manager, also good luck. Even trying to send emails, you won’t hear back. After moving out, I gave them my forwarding email twice. Never got a billing statement post move out. 5 months later I get a notice it’s going to collections. I ask the collection agency which address did they attempted to send this... letter to, they said the apartment address. The collection company told me they were never given a secondary address (my forwarding address I provided twice) Front office tried to give me a half answer telling me it was likely accounting or someone from that end. Not an excuse especially after receiving my forwarding address twice and not giving me an opportunity to dispute charges I possibly would disagree with. So be careful during your move out phase.

I lived there for 5 years before the complex was changed to AVIA and AVIA makes the previous owner look like the better company.

Also, if you’re still a resident from the previous owner and stayed during the transition to AVIA. Request a copy of your contract and previous information regarding the apartment because they will lose it and claim to never have it and then suddenly “find it”.

If you’re a future tenant, request a paper copy because they will lose your information or play the dumb card on “we don’t have any information on file”……they have it.

The gate never worked after AVIA took ownership. They’ll claim the gate isn’t meant to keep people out, just to control the traffic. Which makes no sense. They lack quality control and have serious unprofessional management. I do not recommend this place at all unless they change management for the better. Read More