9/8/26
Lived here for 18 years
Hill House has a lot going for it: great location for me, great amenities, nice apartments layouts and light. Unfortunately the management does not do what it should. Some examples. Both my ac units were not working properly this summer. First time in 12 years. The manager and maintenance indicated I needed new Thermostats. They never replaced them. Later in the summer they just said they were working. One did not work at all. More like a fan. The other one gave freezing cold air at what ever... temperature you set it. It would also go off when it reached the set temperature and fill the room with warm air. It would not go back on again. So I had to put a heating pad next the temperature sensor so it would go on again.
To make the place livable I used several pedestal fans to pump air from the cold room to the hot room. Took up a lot of space. Got hit was fans in face every time I walked by.
In terms of maintenance. For 2 years no maintenance requests were filled. Management knew this. Sometimes I was able to track down a maintenance person to do a small job.
There's also lots of mice running around now. I'm ready to move out. Many long time residents are about to do the same,
Review from Apartments.com
Property Manager at Hill House at Chestnut Hill responded to this review
Thank you for taking the time to share your experience and for calling Hill House at Chestnut Hill home for the past 18 years. We truly value your long-standing residency and are sorry to hear about the frustration you've experienced with recent HVAC... and maintenance concerns. Our team has been in direct communication with you regarding the concerns and additional components have been ordered as we continue working toward completion of the necessary repairs. We remain committed to keeping you informed as the work progresses and addressing any outstanding concerns.
We appreciate you sharing your perspective and the opportunity to continue improving our maintenance service, communication and overall resident experience. — The Team at Hill House at Chestnut Hill









