Overlook at Cane Bay

I’m so so glad my lease is up because I had a plethora of issues right starting immediately after move in. No AC caused by a broken unit for the entire month of July. Peak summer. Broken lock on door that resulted in the fire department having to come and get me out of my own apartment that I was locked inside of. Cops showing up to my neighbor across the hall from me EVERY SINGLE NIGHT. Disgustingly dirty complex. Awful AWFUL property management. Sara, sucks. It got to a point where she goes... into her office and closes the blinds all day. Refuses to speak to anyone anymore. The head of the property management company, also awful. Incredibly disappointed in the customer service with this place. I wish the state would shut this place down. Mold issues, pest issues, noise issues, shady characters knocking on my door at 3am, trash overflowing. Overall, stay wherever you are for as long as you can NEVER EVER EVER MOVE HERE Read More

I have lived here for 6 months and it is the worst experience I have ever had at an apartment complex. The people that live above me are loud until all hours of the night. Maintenance takes at least 7 days to respond to any maintenance request, they do not schedule with you when requested and obnoxiously knock on the door until you answer. The management office is a whole other story. They don’t answer emails, they don’t enforce their own rules/regulations and when you go there to talk to them... there is a 1/4 chance they are actually there. The complex has dog poop everywhere and the few bins they have to throw it out are always overflowing. Boats take up about 1/4 of the parking and another 1/4 is taken up by flat beds or box trucks. 10/10 do not recommend living here. Read More

Could this be a great complex?Yes. Is it? No.
Great location minus all the construction around. The pool, fitness center, and leasing office are great. The overall quality of the apartments however, is not as advertised. Trash all over the grounds, no one cleans up after their pets, not nearly enough pet waste stations, and the apartment was not cleaned prior to our move in (cob webs, dirty countertops, lint and trash behind the dryer, paint splatters on the floor, and the blinds and other... surfaces were filthy). There are no ceiling fans in the bedrooms, no drawers in the bathrooms, and not enough kitchen storage. On top of that, we had several maintenance issues within our first 3 weeks. The keys didn’t work, the lock was broken, water pressure in one shower was bad, and the other shower door leaked water. The issues on their own weren’t a huge deal, but all of them together really feels like we’re overpaying for the quality. Then to top it off, we were awakened one night by the smoke detectors to find one dripping water. Had to call emergency maintenance. The maintenance staff is nice and the front office staff has been..comparable to that of other apartments. It is not the fault of the office staff, but the quality of these apartments is not as advertised and severely overpriced. To call it luxury living is completely inaccurate Read More

My air conditioning unit has been broken since 10/2. I have requested multiple times for it to be fixed and I keep getting the runaround as to why it is not fixed. I received an email on 10/18 stating my request has been placed on hold until 10/31. Extremely poor customer service, and good luck trying to get in contact with them.

Nice place to live, excellent neighborhood to the family, very good facilities like pool and public areas and very kind people in the office.