Waterleaf at Old Franklin

Rude neighbors, racing in the subdivision, shootings, break ins, loud house parties, unruly children and weed smoke. If that is your definition of a good community than definitely move here.

The units are nice but the outside and breeze ways are Nasty! The elevator doesn’t work! All the fee that your being charged for are outrageous also CAN’T WAIT FOR MY LEASE TO END IM OUT

HORRIBLE management. Rent was paid then denied due to “frozen account” but my bank shows the payment was never requested. Now from the complex who refuses to waive the fees and lacks communication-4 emails 2 phones calls with no response over a week later. DO NOT LIVE HERE.

I have been living in this complex for two years and it's been a living hell. You are over-paying and the work orders never get fixed. There are MULTIPLE TENANTS with no washer and dryer yet we are paying full rent every month. The staff starting from the front desk people all the way to the "assistant manager" lol and the "manager" are a whole joke!!! NOTHING GETS DONE - NO PHONE CALLS GET RETURNED - the walls are paper thin, neighbors are noisy, shootings in the complex, hit and runs on... multiple vehicles. IT IS NOT A GOOD PLACE to live!! GO FIND ANOTHER COMPLEX!! Read More

Every time I email I have to send MULTIPLE emails for a response and go in person. Management is snippy when responding about doing anything. Had a problem with parcel pending they told me “we don’t like anything about that, e-mail them but we don’t know the email.” Water filter has been red since I moved in emailed twice no communication. When I first moved in I emailed 4 times about my move in date and expectations and had to go in to receive a response. Trash site is constantly filled and... dirty. Pool closed down and hasn’t re-opened, I emailed about the opening date months ago never heard anything back. They have team meetings during business hours, when they should be open and willing to talk since they don’t respond to emails. I have asked for contact information for the over seers of the apartment twice and have received nothing. I work during their business hours so it’s hard to go in person. Worst experience I have ever had as far as a managing team for an apartment and they were supposed to have a “new” team. I am deeply disappointed and would not recommend to anyone. Read More