Steeplechase Apartment Homes

I lived at Steeplechase for 7+ years. When West Shore bought this place they skyrocketed prices and let the property absoluely fall apart. They will lie to you at every turn, charge you for anything they can and ignore any and all concerns you have. Grounds have fallen apart, you're lucky if the pools are open, your apartment will have more issues than they will ever admit to. DO. NOT. MOVE. HERE.

Lived here almost a year and had several maintenance issues reported and never addressed. Hot water heater rusted out and it too them six days to replace. They didn't bother to dry the carpet so mold followed. Was charged for "damages" over a year later with no notice at move-out of what was wrong. Left unit clean and empty - nothing broken. Don't go there!!!

I wanna start by saying that this place isn't the worst. I've never had problems with any neighbors or had anything stolen or damaged. It's pretty quiet. However the rent is steep for what you actually get. Tons of extra fees every month too. They charge for trash removal that's only done every couple days, so you'll have garbage bags just sitting next to your front door which I'm sure is what attracts all the roaches you'll see. The "private lake" is just a muddy pond. You won't be swimming in... it. If you stay for more than a year your rent will most certainly go up over $100. My air conditioner has been broken the whole 2 years I've lived here. I reported it and someone came to "fix" it without notice. I came home to find a stranger in my apartment. Mind you, the air conditioner still doesn't work. In the winter they don't turn the heat on in vacant apartments and the pipes freeze. Causing tons of damage. We were then without water for over a week. Read More

I have lived here for 8 years and have seen managers come and go, even new management companies. Yes a lot has happened this year.The newest manager seems to have stayed longer than any in the last two years.She seems to be doing a great job. My apartment is not new or updated but it is well taken care of by maintenance. Yes we were without water for a few days unfortunately. This was for a repair on an ongoing issue that hopefully is resolved finally. Management was there the whole weekend... keeping us informed of the situation.I have seen a lot of changes this last year, I am hoping for the best. I am not saying they are the best apartments out there but I like it here and plan on staying here for a while. take it as you will. Read More

I first moved into a two-bedroom apartment here about 4 and a half years ago. At first, it was okay. The apartment had been recently remodeled (cheaply) but it was nice and clean and they had a special price so I moved in.
I should have been weary as the leasing agent was a little too nice and friendly. I asked for a move-in sheet but was told they did not use them. There were no major flaws just minor issues. The biggest one was that a light switch in one of the bedrooms was not attached. I... said something but was told not to worry about it there was nothing they were going to hold against me. I asked if it was okay to use bolts to hang TV's and was told that was fine and that I wouldn't need to worry about filling holes when I left because they do that when they paint.
I went on living there and there were constant annoyances with both management and neighbors. Mosty with the property though. There was a nice pretty pond out front that is a muddy slew that hasn't been fixed in four years. There have been potholes that they let go to the point of being VERY dangerous. Pools are often dirty. They have broken down many times over four years. Water breaks down. They do not clean the building exteriors. I had to walk through raw sewage to get to my apartment for a couple of weeks. It took them more than a week to make a simple repair to an airconditioner that should have been 20 minutes tops. They saw that the roof was leaking on my building and that the walls were stained and damaged from it and did nothing. Parking issues are constant and pretty much everyone I know who lives or has lived there is happy to have gotten out or that they will soon get out.
Then when it was time to move out I discovered that they had a new policy. You will be charged for wear and tear on everything. You MUST HIRE a professional carpet cleaner, you will be charged to repaint, and they will charge you $120 a piece for damaged blinds...oh be careful because the blinds are cheap and brittle. ANY and ALL neighbor or area issues are yours to deal with.
I thought that when I read such things it was just picky people. No people literally are getting charged more than a thousand extra on moveout because they will try to make you pay for all of what should be normal turnover costs that almost ALL landlords consider the cost of doing business and they include when they consider the rent.
My rent has gone up more than 500 dollars a month in four years. Look around...you can do better. Read More