9/9/26
Verified Renter
After hours request Came home late one night to our air conditioner not working. The unit would not turn on. Went on line to submit a work order,however I was afraid it would not be seen until the next day since it was after hrs. We could not find anything on the resident portal about after hours issues. Luckily we thought outside the box and tried calling the office. That is where we found the after hrs number to call. We had a very quick response to the call and within 15-20 minutes someone... was there to work on the ac. He got the unit working and explained what to do if it happened again. We were very pleased with the result and response. With that being said, this is probably the 7th call we've had to make just for the ac unit while living here(going on 3 years) There is obviously bigger issues with this unit and it should be replaced in our opinion. But we have had good response time & results, just a shame it is a continuous problem.
Review from Apartments.com
Property Manager at Ridge at Hamilton Crossing responded to this review
Thank you for sharing your experience with our after-hours service. It's great to hear that the quick response and resolution met your expectations. We genuinely appreciate your patience and the feedback regarding the ongoing issues with the AC unit.... Your observations are important to us, and we will review this situation further to identify potential long-term solutions. We're committed to ensuring a comfortable living environment for all residents.







