2/3/26
FIRE EMERGENCY IN MY APARTMENT — TENANT WARNING
FIRE EMERGENCY IN MY APARTMENT — TENANT WARNING
Last week, I had to call 911 because my apartment filled with smoke from burned wiring in the A/C/heating unit. Firefighters responded and shut off my breakers, showing me a burned fuse and wiring damage that had spread. From my perspective, it was a serious fire hazard.
I called emergency maintenance and left a voicemail. When they called back, they seemed completely uninterested and said, “If the firemen are there, they can handle it. I’m not on... property, so there’s nothing I can do.” They refused to speak with the firefighters.
The firefighters told me I was extremely lucky to be home — otherwise, the burns could have spread and caused major damage to my belongings and nearby units. They said this was old/faulty wiring, not user error.
I was told repairs would take several days — just before the biggest winter storm Nashville has seen in decades. I had to leave my windows open and find another place to stay. I have not slept in my apartment for over a week, and the cost of alternative housing is adding up.
I left multiple voicemails asking to meet management before anyone entered my apartment so I could explain what happened. No one returned my calls. Later, I was told maintenance had already entered my unit and “fixed it” — in less than 10 minutes.
I requested a licensed electrician to inspect the unit. That request was denied. When I asked for maintenance credentials, the answer was, “He’s worked here three years.” I asked to schedule a meeting with the apartment manager, but they refused and told me to just show up and wait.
I STILL HAVE NOT MET WITH MANAGEMENT IN PERSON.
Two days later, I removed the A/C panel myself to check. Inside was dirtier than before, full of lint, screws, trash, and all the same burned and melted wiring and padding. There is still a burn hole in the panel and insulation. The only thing replaced was a small fuse.
When I called the office to explain, they were upset I looked inside and confirmed that no one from management had even seen the damage. Later, maintenance came again without my knowledge and simply screwed the panel shut — adding extra screws to cover everything up.
I am moving out in the middle of a winter storm. I asked for my lease to be canceled and fees waived due to unsafe conditions — they refused.
This is my home — my place of safety. But to them, it’s just a business. They just want their money. They have shown zero concern for tenant well-being.
Review from Apartments.com
Property Manager at Heron Pointe responded to this review
Thank you for bringing this to our attention. Your well-being is very important to us, and we take matters like this very seriously. We would like to speak with you directly. Please email us at info@ariapts.com at your earliest convenience so we can... gather more information from you.