Cascade Apartments

This place is not what is advertised. None of the amenities on the website have been available to us for the better part of the last six months. Pool is usually cold, green with floating leaves or the debris. The laundry is not working. Machines are either out of service or the ceiling has collapsed, or both. You have to haul your hampers to the laundromat
Hard to get any kind of help from the office which seems to have a revolving door. You can blame the stuff from wanting to work for a better... place to actually cares.
Rodents and roaches seem to own the place Read More

I've been living at Cascade Apartments for a few months now, and I'm pleasantly how great this apt is. Things just seem to be kept clean all the time, and I really appreciate that. The apartment unit is cozy and feels like home to me, and I haven't had any problems with pests or noisy neighbours. Anytime I've had a maintenance issue, the team has addressed it quickly and thoroughly. Honestly, I wasn't expecting to find an affordable and clean living space in the heart of the city, but Cascade... Apartments have definitely exceeded my expectations and its a great price for austin apartments. I would highly recommend this place to anyone. Read More

This apartment complex is terrible want to hear rats running through your ceiling this is the place want to move out and get a call falsely saying you owe a $1000 but slow to get you your security deposit back this is your place!

I have been a resident for about a year and a half. The water is constantly shut off with no warning and the office is rarely staffed during office hours, meaning that management is rarely available to assist when needed. The lack of concern for resident needs is disrespectful- avoid this property.

The worst. I’ve lived here for 2 years and have countless issues. There have been 3 or 4 different management companies in those 2 years and the current one is the absolute worst. Most recent issues have been: the pool was closed for almost a year and since it’s been back to operating, it’s mostly unusable because They do not clean it. The washers and dryers never work or function correctly...and the washers have NO hot water. I’ve notified the staff several times and they have nothing but... excuses and will not supply hot water for laundry. They literally could not care less. The weekend staff is especially horrible- not caring at all. Just today, they sent out an announcement email at 11am about concrete and construction work being done today and I got home from work to have my door yellow taped off and concrete dust EVERYWHERE- COMPLETELY covering my door, outdoor decor...and because there is a crack under my door, the concrete dust was forced / blown under my door and there is now a layer of concrete dust over everything in my den (at least). THAT IS A HEALTH HAZARD. This dust was is in the air- I can literally smell it right now, inside my home. This is just the most recent issue and I a SURE the staff will do nothing about it. They are HORRIBLE. They are turning this into a horrible place to live. Back to the washers and dryers- their most recent announcement is that everyone is receiving a washer dryer in their apartment. Have said nothing about raising rent costs but I feel that is coming. Also, instead of placing / fitting the w/d into a closet...they plan to place it in my bedroom, in the open, in the corner. In the corner of my bedroom. Who does that??! Other issues in the past have included: water gushing into my apartment through a crack in the side wall (I am a corner unit) and calling the after hours maintenance emergency number with no call back until the next day, there have been homeless people using the laundry room before and after alerting the office, they refused to change the security code for the laundry room door lock (there currently isn’t even a door lock anymore), there was a shooting literally 30ft from my door and the staff refused to put up security cameras in that area outside. This is all in TRAVIS HEIGHTS neighborhood, mind you. This is a nice area. THE STAFF NEED TO FIT THAT EXPECTED LEVEL OF LIVING. They are lazy and literally do not care about doing the right thing and running a successful management operation. Read More