The Arbors of Wells Branch

10/3/24: I am moving out of building 8 in a month, and today a woman from the office helped herself into my apartment at 10a, said that she was looking at my place to make it ready for someone to move in, and I should have already left. I had to storm to the office hours later to get any addressing this issue.

9/9/24:
A small list of what I've put up with since Brookfield took over around May 2024:
-no hot water for the majority of two months.
-water leaking from the upstairs unit's boiler into... my carpet, causing water stains on the wall that they just painted over (in an incredibly obvious way, the paint doesn't match after weeks of letting it settle in)
-me having to beg maintenance to come out, and then they claim that they are just fixing what the old managers wouldn't do (except old maintenance team would solve any issue I put in the portal within 24 hours every time).
-maintenance constantly changing the same part over and over when it doesn't fix the problem (i.e. changing the photo cell to fix the lights that aren't coming on for the building at night).
-was told the regional engineer would come out on a specific day to figure out why my apartment keeps tripping the breaker switch for my boiler, only to have him cancel morning of his flight from Dallas. A month later, he still hasn't deigned to come down to Austin.
-emailed the leasing office on a Friday about how the lease I signed guaranteed access to the package room 24/7, and the leasing agent told me that they can change whatever they want within the lease anytime they want because a new company took over (this is absolutely not true, know your rights as a tenant).
-constantly flickering outdoor building lights, shining through the basically see-through blinds.
-package room is locked outside of office hours, even though the lease says it will be open 24/7

STAY AWAY FROM THIS COMPLEX UNTIL BROOKFIELD LEAVES Read More

I’ve lived at the Arbors of Wells branch for 3 years and I’ve genuinely enjoyed living here. The new leasing agents have been extremely helpful as well as the maintenance staff.

Absolutely great staff, neighborhood and neighbors. I've had exceptional customer service across the board and have loved living here that I've stayed for two years.

La atención 10/10 estoy súper contenta un lugar muy callado limpio y seguro, la atención en las chicas en la oficina son muy amables , siempre está limpio el complejo y eso me encanta
Estamos muy felices de haber elegido este lugar para vivir .

Me encanta todo limpieza el trato de sus trabajadores la rapidez que resuelven los problemas este condominio me encanta la limpieza en realidad esta superrr