Crest at Park Central

I lived at this apartment community for 20 months, and while the location is convenient, my overall experience was extremely disappointing.

The biggest issue was the air conditioning. It broke multiple times during the Texas summer when temperatures exceeded 100°F. Instead of permanently fixing the problem, management repeatedly relied on temporary, inexpensive solutions. There were periods where my apartment remained around 85°F for weeks.

The portable A/C unit they provided was inadequate... and leaked water continuously. I was given a dirty bucket and a hose to catch the water, and I had to wake up throughout the night to empty the bucket every couple of hours to prevent flooding. That is not an acceptable solution, especially when paying luxury apartment prices.

The problems didn't stop there. My washer was out of service for approximately a month, creating another major inconvenience. They would not deduct off my rent either. They also had the gym closed for multiple months including the community room because they didn't have staffing to properly fix things timely. They do not care about you only taking your money.

Unfortunately, the office staff made an already frustrating situation even worse. Rather than listening to residents or working toward solutions, my concerns were often dismissed. I found the communication to be unprofessional and lacking empathy. In particular, Diem was consistently rude, spoke to me in a condescending manner, and showed little willingness to help resolve ongoing issues. They could care less that your apartment is a sauna and that you aren't sleeping.

If you're considering this property, understand that you're paying luxury-level rent but may not receive luxury-level maintenance, customer service, or living conditions. The location is one of the few positives, but in my experience, it was not enough to outweigh the repeated maintenance failures and poor resident support.
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Terrible management. Pool areas are destroyed and TRASHED every weekend and people are there after pool hours all the time. After several notices we gave them about this and people fighting out there at all hours of the night during the week and weekends and nothing was done-Sure enough this last Tuesday someone was SHOT at the pool. And my guess is that there will be no changes put into place.

They recommend you call community patrol or the police, which we have and nothing changes. These same... people wait for the patrol and police to leave and get right back to it. Which we have told management about also.

Additionally there are homeless people roaming the courtyard and common areas, coming into the building and banging on peoples doors.

Smoking in the building when it’s a “smoke free” community. Good luck if you’re pregnant .

The best they do is send out a weekly email reminder that it’s smoke free and that the pool closes at 10pm. Clearly not effective when people are getting shot at the pool on a Tuesday night at 11pm.

When we first moved in they had an entire week to clean and prepare our apartment for us. Nothing was done. We were overcharged for our water bill as there was a leak in our toilets that was present prior to us moving in.

The list goes on. If you’re looking for “luxury” living like their website claims. Keep scrolling because this is not the place for you.

We have refrained from leaving a review like this for months and months but after this last incident we are out of grace to give because had they hired more staff, closed the pool, or tightened their security parameters like we had suggested numerous times (but they claim they aren’t willing to do that) - this could have been avoided. Read More

I've been here since 2020... I have an ongoing issue with the corporate that needs handling... the buildings are always dirty.. they office always say the hiring someone to clean and it never gets cleaned.. they been saying this since 2021.. the stairs are filthy and buildings stink... they will quickly charge you for trash bags but won't keep buildings clean...parking lots Stay dirty also... I have now also had roaches big ones and little one light ones etc.. for about 2 years.. they send... post control out and nothing changes besides I'll see a dead roach here and there. .. they are now getting in all my food and even in my refrigerator... so I'm constantly having to throw food away... they were not here when I moved in originally.. Read More

Have been living at Crest at Central Park for two years. It’s an okay apartment complex, have been having a couple issues here and there. Unfortunately a resident got shot dead a couple weeks ago in the parking lot. Apartment complex is off a main street and most gates are not locked and parking gate is never closed making it a little unsafe at times. Amenities are closed/ under maintenance for chunks of time. When walking my dog I’ve seen homeless walk in and out. Haven’t had any problems with... leasing office or neighbors, everyone is respectful. Complex just has a couple security issues that have led to some unsafe situations. Read More

I have been living at crest for 3 years now with my family and while there have been little hiccups because of COVID, the management has dont everything in there power to improve on everything. On top of everything, we have won multiple prizes by following their social media which is so amazing. Living at crest has been truly amazing because its my home. I would totally recommend this place to anyone that is considering moving to this place.