The Lakes at Cypresswood

I want to warn anyone considering moving to The Lakes At Cypresswood — if you run into an issue, do not expect it to be resolved in a timely manner, or at all. I have been dealing with a water billing issue for over a year for my one-bedroom apartment with only one occupant. My usage has consistently shown extremely high numbers (6,400–10,000 gallons per month), with bills ranging from $175–$259, while I was told normal usage should be around 800–1,500 gallons and $60–$80. My daily usage has... even shown identical readings of 222–223 gallons day after day, which clearly does not reflect normal usage. I reported this issue early on, and while maintenance attempted multiple fixes (including toilet repairs and replacing meter batteries), the issue was never resolved. Minol has stated they cannot even obtain an actual reading from my meter, yet I continue to be billed. For the past two months, I have been trying to get answers after receiving my renewal notice, and I have gotten nowhere. I’ve been sent back and forth between the apartment complex and Minol, with neither taking responsibility. I was told to “sit and wait,” given a corporate number that never answers or returns calls, and recently informed there is no manager currently in place at the property. To make matters worse, I am now being told I will be charged higher month-to-month rates and penalties because I have not signed a renewal — even though I have been waiting for this issue to be resolved before committing to a new lease. There has been no clear explanation, no accountability, and no timeline for a fix. Meanwhile, I continue to receive inflated bills, including a recent one for $191.67. If you choose to live here, just be aware: when problems arise, you may be left dealing with them on your own with little to no support from management. Read More

I've lived here at Lakes at Cypresswood since 2016 after selling my home. I had not intended to be here this long however I must say "I'm still here" My stay here has been great. I've seen many changes with Management but overall the upkeep of the property has been well kept and I have felt comfortable and safe here. The maintenance team has been fantastic, handling every problem very promptly and kindly. The staff is very nice and attentive to any concerns I have when needed. I have felt safe... and this has been a comfortable place to live here. Read More

Excelente lugar para vivir, siempre resides atención departe de la oficina para solucionar un problema o una inquietud, son muy limpios y seguros. Jackie es muy atenta y amable

24 hour security patrols were promised when we moved in almost two years ago. We were also told they would monitor all of the morons who drove 40 miles an hour through the parking lot - and if it didn't change they would install speed bumps. During COVID the clubhouse and fitness area was shutdown only to be reopened for appointment only - no reduction in rent BTW We are moving now, and the last poke in the eye from management is to not allow us to use our free carpet cleaning that we never... used after renewing our lease. Can't leave fast enough. Read More

I have been living in The Lakes at Cypresswood for 1 month and it has been a horrible experience. First off, the management company does not enforce their own rules, so residents take advantage. People put their trash out too early and animals get into the trash. This makes the hallways a disgusting mess. It took several emails and a week later for the trash to be cleaned up. On top of that, residents don’t clean up after their pets and the management company does not maintain the grounds well.... Therefore, watch where you are walking. But the worst is that I don’t feel safe here. There have been 4 break ins and 3 cars had their wheels stolen, one of which was mine. They are too cheap to hire a night guard and according to the office, it is not their responsibility as per the lease. My husband contacted the main head quarters and the receptionist hung up on him because she didn’t want to deal with him. Please don’t move here. I never write reviews but I would like to save you the frustration and aggravation that I am experiencing. Read More