10/3/24
Terrible Leasing staff
I am extremely disappointed with the application process and overall experience at this apartment complex. Letrica was our leasing agent, and it took months just to get through the application process. After all that waiting, they tried to assign us a handicap unit without any prior notification or discussion. Even after signing the lease and setting a move-in date over a month in advance, they never informed us about this change or apologized for the mistake. Instead, they simply insisted the... unit was “liveable.”
After pushing back, they finally leased us a different unit, but gave us the wrong move-in date because Letrica was unaware that the unit wouldn’t be ready in time. This error caused us to incur additional costs at the apartment we were moving from.
When we finally moved in, we noticed the unit was not properly cleaned—dust and dirt were throughout the apartment, and trash was left on the patio. The property manager, Shelly, initially promised to cover the extra expenses caused by their mistake, but later denied ever making that offer. To make matters worse, it took her weeks to return my calls and address our concerns.
Overall, this has been a frustrating and stressful experience. While the complex itself is nice and well-kept, be prepared to face challenges and constant lapses in communication from the office staff. The property is on a reserve, and you’ll frequently see raccoons and armadillos roaming the grounds at night, especially around the trash compactor and under cars.
Park Avenue, you could have easily made this right by simply keeping your word and ensuring a smooth process. I strongly recommend you start taking better notes so you can remember what’s going on and honor the promises you make.
Review from Apartments.com
Property Manager at Toscana Parkway responded to this review
Thank you for choosing us as your new home. It is a pleasure knowing you have been impressed by our well-maintained community. However, we sincerely apologize for any miscommunication during your move-in process. What you have shared is certainly not... in line with our high standards of service, and we would appreciate an opportunity to learn more about your experience so we can take appropriate action. At your earliest convenience, please get in touch with us at mgrparkavenueatbouldercreek@dayrise.com.