Citadel at Westpointe

be aware of the terrible parking situation before making a decision to live here. Every evening, it's near impossible to find a spot near your apartment and it's a constant struggle. I highly advise looking into other options before committing to living here. Definitely not worth the rent you pay to have to park on the street...ridiculous horrible planning

I have lived in this apt community since 2019 and the new management is awful.
-Last-minute notice to bring in a cashier's check or money order for rent two months in a row.
-New pay system has $3 fee and you can't set the autopay to just pay the total bill amount.
-Recycling dumpster closed. Pretty sure this is required by the city.
-Valet trash costs like $30 for them to never pick up your garbage for days especially if they can't see the bag in the can from a distance, if it's in a black... bag instead of white, or if it's more than 3 lbs. Or majority it seems like sometimes they just don't feel like it.
-Parking on the street due to not having enough on the property makes it dangerous pulling out of the community onto Richland Hills Dr.
-Front gates have been broken for months.
-They were supposed to powerwash the buildings starting on 13June, it took till 29June to get to mine apparently.

Honestly, I feel like it went from Luxury apartments to trash. I'm sure rent at renewal is still going to skyrocket though. So disappointed. I really liked this community before this new management. Read More

The office staff and maintenance teams are doing a great job.

Nice and spacious apartments in a great area! Close to a lot of places! The front office is always so polite and helpful when we call or just walk in! Maintenance took good care with any problems we had promptly.

The girls at the front office are very nice and pleasant!