The Preston

The level of incompetence here is unbelievable — even at the corporate level. Everyone we have dealt with has been useless when it comes to actually resolving problems. Leasing management repeatedly ignores written requests and agreements, and even maintenance has been completely clueless when it comes to handling our work orders.

Our pest-control situation has been going on for months. We had an agreement for recurring biweekly treatments, yet we constantly have to chase the leasing office... just to get a service we already pay for through our lease. Staff turnover seems to mean that previous agreements magically disappear, and somehow the tenants are expected to keep everyone informed.

Tamika at corporate was an absolute joke. She acted like she was going to step in and actually help with our situation, but since then she has done nothing except disappear, avoid the issue, and apparently hope we would stay quiet and go away.

We’ve repeatedly asked for real answers, escalation, and accountability. Instead, we get excuses while the actual problems remain unresolved.

If this is the kind of living experience someone wants, then The Preston is perfect for them. For anyone expecting competent management, accountability, or basic follow-through, I would seriously look elsewhere.

FYI: The internet you are forced to pay force is also terrible and unreliable. Read More

These apartments are not what they were before, the management is very bad, there is no maintenance staff, only one, many come to work, they don't last long, they leave, the manager just sits there doing nothing, since she came in they haven't mowed the grass, no. I recommend them to nothing, there are better quality apartments, open gates, broken windows in cars, they have tried to break into the apartments and it smells like marijuana, it makes you want to run from here.

I do not recommend these apartments to anyone, poor administrative management, maintenance, a disaster, not even the workers can stand it, they leave quickly, I can't wait to get out of here, I don't want to pay for breaking the contract, they rarely come to mow the grass, many cockroaches, and all kinds of bugs.

I loved these apartments when I first moved in and then they were sold. Since then, there were three apartments broken into and several cars. There is constantly trash throughout the apartment complex and overfilled dumpsters. The office staff and maintenance staff are rude and visibly do not care about the tenants. The leasing agent moved in above me and made my life miserable. Him and his wife constantly argued so loudly that my children had to listen to them cuss each other. His... children and dog constantly ran up and down the hall and jumped off furniture at all hours of the night. Someone in their apartment also constantly threw trash and cigarettes onto my porch. I complained to the office and nothing was done. They did not say anything. I work a lot of hours and had no choice but to get another apartment. I finally could not take it anymore after trying to go to sleep for two hours and knocked on their door. I was informed that they were moving to another apartment, but at this point I had not been told and had already rented at another apartment complex. I am a single mother with two children and cannot afford to lose money like that. I wanted to at least give them a 60 day notice and had to pay double rent for the month of May. The leasing agent told me that he would take care of the early termination fees for me because it was his fault I was moving. He was a liar and they charged me over $2,000 for early termination of my lease.

I also had to call because there was water running down my hallway wall. They acted like it was an annoyance and did not come to check for over an hour. The maintenance man was very rude when I asked him to come into my apartment to look at the issue. He never came in and they have never come to address the water stains on my ceilings and walls.

These apartments are not worth it. There are a lot of other nice apartments in Spring, TX that would definitely be a better option for anyone who is looking for a place to move. Read More

This is a very quiet apartment community with great management and maintenance staff! Any time that I submit a service request it is handled timely and completed correctly the first time. They offer a great pool/recreational area and the grounds are always well maintained and clean. The apartments are huge and I feel safe and at home here!